**Experienced Sleep Therapy Inbound Customer Service Representative – Web & Cloud Application Development**

At arenaflex, we are dedicated to providing high-quality medical products, services, and outstanding customer care to our patients across the nation. As a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we strive to empower our patients to manage their health and treatment at home. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care. We are seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you will be responsible for serving our customers with exceptional care, ensuring their questions and concerns are addressed in a timely and professional manner. If you are passionate about delivering outstanding customer service and have a strong background in the medical field, we encourage you to apply for this exciting opportunity. **Overview and Responsibilities** **Job Summary** We are seeking a highly motivated and customer-focused Sleep Therapy Inbound Customer Service Representative to join our team. As a Sleep Therapy Inbound Customer Service Representative, you will be the first point of contact for our CPAP resupply customers, providing them with accurate information, addressing their concerns, and ensuring their needs are met. Your primary responsibility will be to handle new order intake, verifying and entering correct patient demographics, payer, and physician-related information. You will also assist customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance, and product expert knowledge on various mask interfaces and basic mask fit issues. **Key Responsibilities** * Acts as a patient advocate to resolve questions or concerns * Collects patient, source information, and inputs data into e-Intake * Completes thorough verification for products and services * Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Develops and maintains working knowledge of current products and services offered by arenaflex * Identifies and resolves problems in a timely manner * Makes outbound calls as needed to collect patient data * Manages all aspects of initial intake via high-volume inbound phone calls * Processes related patient paperwork if assigned * Processes tickets to ensure timely fulfillment of product orders * Provides basic technical customer service assistance for CPAP equipment * Provides education to patients and location employees on CPAP supplies * Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input **Essential Qualifications** * High school diploma or GED equivalent * One to three years of related prior work experience in a team-oriented environment * Experience in the medical field and administrative record management * Strong customer service background * Basic computer and internet skills * Valid driver's license in the state of residence with a clean driving record (when applicable for the position) **Preferred Qualifications** * Knowledge of billing reimbursement and insurance policies and requirements * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of medical billing practices * Medical terminology * Self-motivation, organized, time-management, and deductive problem-solving skills * Ability to work independently and as part of a team **Work Environment and Culture** As a Sleep Therapy Inbound Customer Service Representative, you will be working in a fast-paced, dynamic environment where no two days are the same. You will be part of a team that is passionate about delivering exceptional customer service and making a positive impact on our patients' lives. Our work environment is collaborative, supportive, and encourages growth and development. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off. **Compensation and Benefits** * Pay starting at $15.50 per hour * Monthly Bonus program opportunity with potential unlimited earnings * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching * Generous paid time off and paid holidays * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to the growth and development of our employees. We offer a range of training programs, including on-the-job training, online courses, and workshops. Our employees have the opportunity to advance their careers through promotions, transfers, and new roles. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off. **How to Apply** If you are a motivated and customer-focused individual with a strong background in the medical field, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to reviewing your application and discussing this opportunity further. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment where all employees feel valued and respected. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you and discussing this exciting opportunity further. **Apply Now** To apply for this exciting opportunity, please submit your resume and cover letter to our online application portal. 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