**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**
Are you passionate about technology and providing top-notch customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Service Desk Specialist/Live Chat Agent. In this exciting role, you will play a critical part in ensuring the smooth operation of the myColorado application, providing expert support and assistance to our users through various channels. **About blithequark** At blithequark, we are dedicated to delivering innovative solutions that make a real difference in people's lives. Our team of experts is passionate about harnessing the power of technology to drive progress and excellence. As a Service Desk Specialist/Live Chat Agent, you will be part of a collaborative and dynamic team that is committed to excellence, innovation, and customer satisfaction. **Job Summary** We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in the state. As a key member of our support team, you will provide critical assistance to our users, troubleshooting and resolving issues related to the myColorado application. Your expertise will help us maintain the highest level of customer satisfaction, ensuring that our users receive the support they need to achieve their goals. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include: * Providing Tier I support and customer assistance for the myColorado application, utilizing chat tools and following blithequark's standard operating procedures. * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. * Installing the myColorado software on supported devices, following defined procedures, processes, and methods. * Employing Incident Management procedures to enter tickets into the required tracking system. * Collaborating with cross-functional teams to resolve complex issues and improve overall customer experience. * Staying up-to-date with the latest technology trends and advancements, applying this knowledge to improve support processes and customer satisfaction. **Minimum Qualifications** To be considered for this exciting opportunity, you must meet the following minimum qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** We understand that experience and education can vary, and we are open to considering substitutions for the required qualifications. These may include: * Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis. * Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, we highly value candidates with the following preferred qualifications: * Jira experience. * ITIL Certification. * Agile and scrum methodology experience. * Government work experience. * Apple and Google Play Store experience. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. **Work Schedule** As a Service Desk Specialist/Live Chat Agent, you will be required to work a standard schedule of Tuesday through Saturday, 9 AM to 6 PM, with the option to work remotely from anywhere in the state of Colorado. You will also be required to attend a 3-week training program, Monday through Friday, 9 AM to 6 PM. **Benefits and Perks** As a valued member of the blithequark team, you will enjoy a range of benefits and perks, including: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Access to the latest technology and tools. * Flexible work arrangements, including remote work options. **How to Apply** If you are passionate about technology and customer service, and are looking for a challenging and rewarding career opportunity, we invite you to apply for this exciting role. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a workplace that is inclusive, respectful, and supportive of all employees. **Contact Us** If you have any questions or would like to learn more about this exciting opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Apply Job! Apply for this job