**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology and access essential services. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users and helping us achieve our vision of a more connected and efficient community. **About arenaflex** arenaflex is a leading provider of innovative solutions for the modern world. Our team of experts is dedicated to developing cutting-edge technology that makes a real difference in people's lives. We're passionate about creating a culture of collaboration, innovation, and customer satisfaction, and we're looking for like-minded individuals to join our team. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include: * Providing Tier I support and customer assistance for our mobile application, responding to user inquiries and resolving issues in a timely and efficient manner. * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise to identify and resolve complex issues. * Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience. * Employing Incident Management procedures to enter tickets into the required tracking system, ensuring that issues are properly documented and resolved in a timely manner. * Collaborating with our development team to identify and resolve issues, providing feedback and insights to help us improve our application and services. **Minimum Qualifications** To be considered for this role, you'll need to meet the following minimum qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** We understand that everyone's experience and education are unique, and we're happy to consider substitutions for the required qualifications. If you have: * Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis. * Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, we're particularly interested in candidates with: * Jira experience, with a strong understanding of project management and issue tracking. * ITIL Certification, with a focus on service management and customer satisfaction. * Agile and scrum methodology experience, with a passion for collaboration and continuous improvement. * Government work experience, with a strong understanding of regulatory requirements and compliance. * Apple and Google Play Store experience, with a strong understanding of mobile application development and deployment. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models, with a focus on troubleshooting and problem resolution. **Work Environment and Company Culture** As a remote worker, you'll have the flexibility to work from anywhere in Colorado, with a strong internet connection and a dedicated workspace. Our team is passionate about collaboration, innovation, and customer satisfaction, and we're committed to creating a culture of inclusivity and respect. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan, with medical, dental, and vision coverage. * A 401(k) retirement plan, with a company match and vesting schedule. * Paid time off, including vacation, sick leave, and holidays. * Professional development opportunities, including training and certification programs. * A flexible work schedule, with the ability to work from anywhere in Colorado. **How to Apply** If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're committed to creating a culture of respect and inclusivity. **Contact Information** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates and answer any questions you may have. [insert contact information] Thank you for considering arenaflex as your next career destination! We look forward to hearing from you soon. Apply for this job