Experienced Senior Statistics Architect – Data Entry and Live Chat Expert for Remote Work in Democratic Republic of the Congo

Introduction to arenaflex At arenaflex, we value each colleague's contributions, management, and effect, providing every individual with the opportunity to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with maximum integrity, in an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we have received over 5 million surveys from clients each year across the consumer, business, and service provider area, making us a pioneer in customer listening and experience. About the Role We are seeking an experienced Senior Statistics Architect to join our team, focusing on the transformation and innovation of our end-to-end Voice of the Customer method. As a key member of our team, you will assist in the development and maintenance of our new Voice of the Customer technique, sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics, our survey vendor. You will work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in technology to drive this initiative forward. Key Responsibilities Work closely with the application teams to outline, frame, and capture business needs, leveraging your expertise in Voice of the Customer methods to define and transform data within the Cornerstone big data platform. Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions, ensuring data quality and accuracy through extensive testing at variable and use case levels. Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions, driving efficiency in computing programs using the big data ecosystem. Provide guidance to enhance competencies, power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools, and proactively identify and automate manual tasks to improve best practices and efficiency. Collaborate with partners from GSN and AET to prioritize, define, increase, and test the statistics for various use cases as part of the VOC end-to-end technique, ensuring seamless integration and effective delivery. Essential Qualifications To be successful in this role, you should have: Hands-on development experience on Hive/Hadoop, PySpark, Python, Shell Scripting languages, development launch management, and troubleshooting understanding for data-driven projects for a span of no less than 3+ years. Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to the business groups, and experience working with dating managers/product owners to understand functional requirements and convert them into technical deliverables. Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and collaborate with cross-functional teams to drive results. Preferred Qualifications While not required, the following qualifications are preferred: Experience working with big data platforms and technologies, such as Hadoop, Spark, and NoSQL databases. Knowledge of data modeling, data warehousing, and ETL processes, with experience in designing and implementing data architectures. Familiarity with cloud-based technologies, such as AWS or Azure, and experience working with containerization tools like Docker. Skills and Competencies To excel in this role, you should possess the following skills and competencies: Strong technical skills, with expertise in data analysis, data modeling, and data architecture. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders. Strong problem-solving and analytical skills, with the ability to think critically and creatively. Ability to work in a fast-paced environment, with a focus on delivering high-quality results and meeting deadlines. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our colleagues, providing opportunities for career advancement and learning. As a Senior Statistics Architect, you will have access to: Comprehensive training and development programs, designed to enhance your technical and soft skills. Mentorship and coaching from experienced professionals, providing guidance and support in your career journey. Opportunities for career advancement, with a focus on promoting from within and developing our colleagues' skills and expertise. Work Environment and Company Culture At arenaflex, we prioritize the well-being and happiness of our colleagues, providing a supportive and inclusive work environment. We offer: Flexible working models, with hybrid, on-site, or digital arrangements depending on position and business need. Generous paid parental leave policies, depending on your location. Free access to on-site health facilities staffed with nurses and doctors, depending on location. Free and confidential counseling aid through our Healthy Minds program. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Competitive base salaries. Bonus incentives. Support for financial well-being and retirement. C sometime, we also offer a $35/hour rate for certain positions. Conclusion If you are a motivated and experienced Senior Statistics Architect looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With a focus on innovation, customer experience, and colleague well-being, we are a leader in our industry, and we look forward to welcoming you to our team. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job