Experienced Senior Program Manager for Cloud Computing Capacity Planning and Customer Experience Delivery at blithequark

Introduction to blithequark and the Industry blithequark is a leading provider of cloud computing services, offering secure, resizable compute capacity to developers and businesses worldwide. The company's mission is to make web-scale cloud computing easier and more cost-effective for its customers. As a key player in the cloud computing industry, blithequark is committed to delivering exceptional customer experiences and ensuring the right capacity is available to meet the evolving needs of its customers. The cloud computing market is rapidly growing, with an increasing demand for scalable, flexible, and secure computing resources. blithequark is at the forefront of this trend, providing innovative solutions that enable businesses to innovate, grow, and succeed in a rapidly changing world. As a Senior Program Manager at blithequark, you will play a critical role in shaping the company's capacity planning and customer experience strategies, working closely with cross-functional teams to deliver exceptional results for customers. Job Summary The EC2 Customer Capacity Experience (CCX) organization at blithequark is seeking an experienced Senior Program Manager to join its Customer Planning Team. As a Senior Program Manager, you will be responsible for planning compute capacity and delivering on customer commitments for internal and external customers. This will involve owning the entire capacity planning process, from understanding customer requirements to determining high-confidence fulfillment plans and tracking hardware delivery into customer accounts. In this role, you will work closely with professionals from various domains, including Sales, Account Management, Finance, Engineering, Forecasting, Product Management, Supply Chain, Logistics, and Data Center Planning. You will engage directly with external blithequark customers and senior leaders across the organization, providing exceptional customer experiences and driving business growth through data-driven decision making. Key Responsibilities Own the capacity planning process, from understanding customer requirements to determining high-confidence fulfillment plans and tracking hardware delivery into customer accounts Drive process improvements and collaborate with engineering organizations to build new technologies that automate demand planning for customers Communicate clearly and succinctly with customers, providing the right amount of information and insights to drive customer outcomes and business objectives Work closely with cross-functional teams, including Sales, Account Management, Finance, Engineering, Forecasting, Product Management, Supply Chain, Logistics, and Data Center Planning Engage directly with external blithequark customers and senior leaders across the organization, providing exceptional customer experiences and driving business growth Analyze large data sets to inform decisions and drive solutions to business problems, using data to support ideas and identify opportunities for partnerships across blithequark Proactively identify risk and employ mitigations to get plans back on track or work with customers to reset expectations Invent new ways to measure the health of the business and insist on the highest standards when holding others accountable to deliver results for customers Essential Qualifications To be successful in this role, you will need to bring a deep understanding of business fundamentals, with experience and comfort communicating plans and outcomes directly to customers. You should be willing to learn quickly and understand technical details to improve the capacity planning experience. Excellent communication and interpersonal skills are essential, with the ability to communicate clearly and succinctly verbally and in writing. You should be comfortable juggling competing priorities and navigating ambiguity autonomously, with a strong ability to define program requirements and effectively communicate strategic initiatives to business leaders. You should be data-driven, passionate about finding root causes and trends independently, and able to use data to support your ideas and drive actionable outcomes. The following qualifications are required: 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership Preferred Qualifications The following qualifications are preferred: 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Strong program management skills, with experience owning program strategy, end-to-end delivery, and communicating results to senior leadership Excellent communication and interpersonal skills, with the ability to communicate clearly and succinctly verbally and in writing Strong data analysis and problem-solving skills, with the ability to analyze large data sets and drive solutions to business problems Ability to work closely with cross-functional teams, including Sales, Account Management, Finance, Engineering, Forecasting, Product Management, Supply Chain, Logistics, and Data Center Planning Strong customer focus, with experience delivering exceptional customer experiences and driving business growth through data-driven decision making Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the career growth and development of our employees. As a Senior Program Manager, you will have access to a range of learning and development opportunities, including training programs, mentorship, and career coaching. You will be able to work on complex and challenging projects, with opportunities to develop new skills and expertise. Our team is dedicated to supporting new members, with a broad mix of experience levels and tenures. We celebrate knowledge sharing and mentorship, with senior members enjoying one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Work Environment and Company Culture At blithequark, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. We believe in work-life balance, with flexibility in working hours and encouragement to find your own balance between work and personal life. We have a range of employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. blithequark's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Compensation, Perks, and Benefits Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. blithequark is a total compensation company, with a range of benefits and perks, including equity, sign-on payments, and other forms of compensation. We offer a full range of medical, financial, and/or other benefits, with opportunities for career growth and development. Conclusion If you are a motivated and experienced program manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Senior Program Manager, you will play a critical role in shaping the company's capacity planning and customer experience strategies, working closely with cross-functional teams to deliver exceptional results for customers. With a range of learning and development opportunities, a positive and inclusive work environment, and a competitive compensation package, blithequark is the ideal place to grow your career and achieve your goals. Apply now to join our team and help us deliver exceptional customer experiences and drive business growth through data-driven decision making. Apply for this job