Experienced Senior Learning Specialist for Innovative Customer Service Training and Development at arenaflex

Introduction to arenaflex and the Role arenaflex is a pioneering force in the industry, known for its commitment to excellence and customer satisfaction. The arenaflex Business Customer Service (ABCS) Learning Delivery team is at the forefront of this mission, dedicated to providing exceptional training experiences that foster long-term success. We are now seeking a highly skilled and innovative Senior Learning Specialist to join our team, leading and supporting up to 30 Customer Support Associates in their development and performance. The ideal candidate for this role is a great communicator and innovator, passionate about creating an optimal adult learning environment that encourages growth and success. As a Senior Learning Specialist at arenaflex, you will be responsible for delivering programs of diverse modalities, including self-directed, instructor-led, virtual, and experiential learning, to drive engagement and manage learning sessions effectively. Key Responsibilities As a Senior Learning Specialist at arenaflex, your key responsibilities will include: Supervising structured learning metrics and overseeing results for the assigned territory and region, ensuring data-driven decisions to improve training effectiveness. Managing live performance metrics end-to-end for the assigned territory, focusing on continuous improvement and excellence. Conducting learning sessions on new processes and delivering various training courses, such as continuous learning, new hire batches, and transfer batches, to ensure comprehensive knowledge and skills development. Maintaining data and analysis through reports on Excel (as per business requirements), leveraging your proficiency in Microsoft Office Suite and instructional software. Ensuring the completion of new hire training programs, coaching, and other performance improvement programs on time, driving timely and effective onboarding and development. Partnering with operational stakeholders as a key point of contact for the Learning Experience team, fostering collaboration and alignment. Identifying and certifying learning coaches, empowering them to drive learning and development within the team. Leading individual improvement projects to enhance business performance, leveraging your project management skills and ability to supervise multiple projects. Driving Quality and Learning metrics, conducting chime sessions and classroom sessions for stakeholders, and promoting a culture of excellence and continuous improvement. Essential Qualifications To succeed as a Senior Learning Specialist at arenaflex, you will need: 2+ years of experience in training delivery roles, with a proven track record of creating engaging and effective learning experiences. 1 year of experience in Customer Service or customer service-related work experience, with a deep understanding of the importance of exceptional customer experiences. Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software, with the ability to leverage technology to enhance learning. Highly accurate and fluent in Japanese and English, with excellent spoken and written communication skills, enabling effective communication with diverse stakeholders. Flexibility to work within a 24/7 x 365 days global team across a variety of time zones, with a willingness to adapt to changing priorities and deadlines. Knowledge of adult learning, content design, and facilitation, with the ability to apply this knowledge to create engaging and effective learning experiences. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience as a trainer, corporate training specialist, or related position, with a deep understanding of the principles and practices of effective training and development. Project management skills, with the ability to supervise multiple projects and prioritize tasks effectively, ensuring timely and successful project delivery. Strong ability to multi-task, with excellent organizational and time management skills, enabling you to manage multiple responsibilities and deadlines. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, providing opportunities for continuous learning and professional development. As a Senior Learning Specialist, you will have access to a range of training and development programs, including: Comprehensive onboarding and training programs, ensuring you have the knowledge and skills needed to succeed in your role. Ongoing coaching and mentoring, providing guidance and support to help you achieve your career goals. Opportunities for career advancement, with a clear path for progression and growth within the company. Access to a range of learning resources, including online courses, workshops, and conferences, enabling you to stay up-to-date with the latest trends and best practices in training and development. Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and supportive work environment, with a strong focus on collaboration, innovation, and customer satisfaction. Our company culture is built on a set of core values, including: A commitment to excellence, with a focus on delivering exceptional customer experiences and driving continuous improvement. A culture of innovation, with a willingness to experiment and try new approaches, leveraging the latest technologies and trends to stay ahead of the curve. A focus on teamwork and collaboration, with a strong emphasis on communication, feedback, and mutual support. A dedication to employee growth and development, with a range of opportunities for learning, development, and career advancement. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, with a range of perks and benefits, including: A competitive salary, with opportunities for bonuses and incentives, recognizing and rewarding your contributions to the company's success. A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings plans, ensuring your physical and financial well-being. A range of perks, including flexible working hours, remote work options, and access to a range of discounts and rewards, enhancing your work-life balance and overall quality of life. Opportunities for professional development, with a range of training and development programs, enabling you to grow and develop your skills and knowledge. Conclusion If you are a motivated and innovative learning professional, with a passion for creating exceptional training experiences, we encourage you to apply for the Senior Learning Specialist role at arenaflex. With its commitment to excellence, innovation, and customer satisfaction, arenaflex offers a dynamic and supportive work environment, with opportunities for growth, development, and career advancement. Join our team and be part of a company that is shaping the future of customer service and training delivery. Apply for this job