Experienced Senior Learning Specialist for Innovative Customer Service Training and Development at arenaflex

Introduction to arenaflex and the Role arenaflex is a leading organization dedicated to providing exceptional customer service experiences. Our arenaflex Business Customer Service (ABCS) Learning Delivery team is seeking a highly skilled and innovative Senior Learning Specialist to join our dynamic team. As a Senior Learning Specialist, you will play a crucial role in leading and supporting a team of up to 30 Customer Support Associates, ensuring they receive an exceptional training experience that fosters long-term success. In this role, you will be responsible for creating an optimal adult learning environment, both in-person and virtually, that encourages engagement, development, and performance. Your expertise in using quantitative and qualitative data to identify training and coaching needs will be essential in driving initiatives and programs that continuously improve the training experience. If you are a great communicator, innovator, and leader with a passion for training and development, we encourage you to apply for this exciting opportunity at arenaflex. Key Responsibilities As a Senior Learning Specialist at arenaflex, your key responsibilities will include: Supervising structured learning metrics and overseeing results for the assigned territory and region Managing live performance metrics end-to-end for the assigned territory Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches Maintaining data and analysis through reports on Excel (as per business requirements) Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time Partnering with operational stakeholders as a key point of contact for the Learning Experience team Identifying and certifying learning coaches Leading individual improvement projects to enhance business performance Driving quality and learning metrics Conducting chime sessions and classroom sessions for stakeholders Essential Qualifications To be successful in this role, you will need: 2+ years of experience in training delivery roles 1 year of experience in customer service or customer service-related work experience Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Highly accurate and fluent in Japanese and English, with excellent spoken and written accuracy and fluency in both languages Flexibility to work within a 24/7 x 365 days global team across a variety of time zones Knowledge of adult learning, content design, and facilitation Preferred Qualifications While not essential, the following qualifications are preferred: Experience as a trainer, corporate training specialist, or related position Project management skills with the ability to supervise multiple projects Strong ability to multi-task and prioritize tasks effectively Skills and Competencies To excel in this role, you will need to possess excellent communication, interpersonal, and leadership skills. You should be able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously. Your ability to analyze data, identify trends, and develop strategies to improve training outcomes will be essential in driving business performance. Additionally, you should be proficient in using technology, including learning management systems, instructional software, and Microsoft Office Suite. Your knowledge of adult learning principles, content design, and facilitation will enable you to create engaging and effective training programs that meet the needs of our customer support associates. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Senior Learning Specialist, you will have access to a range of training and development programs, including leadership development, coaching, and mentoring. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service experiences. Our learning and development programs are designed to help you build new skills, expand your knowledge, and advance your career. You will have the opportunity to participate in cross-functional projects, collaborate with other teams, and contribute to the development of new training programs and initiatives. Work Environment and Company Culture arenaflex is a dynamic and innovative organization that values diversity, inclusion, and teamwork. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in creating a work environment that is collaborative, supportive, and empowering, where employees feel valued, motivated, and inspired to deliver their best work. As a Senior Learning Specialist, you will be part of a talented team of professionals who are passionate about delivering exceptional customer service experiences. You will have the opportunity to work in a fast-paced environment that is constantly evolving, with new challenges and opportunities emerging every day. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary, benefits, and perks that are designed to attract and retain top talent. Our benefits package includes health insurance, retirement savings, and paid time off, among other benefits. We also offer a range of perks, including flexible working hours, remote work options, and professional development opportunities. As a Senior Learning Specialist, you will have the opportunity to earn a competitive salary, with opportunities for bonuses and promotions based on performance. You will also have access to a range of benefits and perks that are designed to support your well-being, career development, and work-life balance. Conclusion If you are a motivated and innovative learning professional who is passionate about delivering exceptional training experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Senior Learning Specialist, you will have the opportunity to work with a talented team of professionals, develop new skills, and advance your career in a dynamic and innovative organization. At arenaflex, we are committed to creating a work environment that is collaborative, supportive, and empowering, where employees feel valued, motivated, and inspired to deliver their best work. If you are looking for a new challenge and an opportunity to make a real difference in the lives of our customers, we invite you to join our team and apply for this exciting role today. Apply for this job