**Experienced Senior Learning Specialist – Driving Exceptional Training Experience at blithequark**

Are you a passionate Learning Specialist with a knack for creating engaging training experiences? Do you thrive in a dynamic environment where innovation and collaboration are key? If so, we invite you to join blithequark's Amazon Business Customer Service (ABCS) Learning Delivery team as a Senior Learning Specialist. In this role, you will lead and support a team of up to 30 Customer Support Associates, delivering exceptional training experiences that drive long-term success. **About blithequark** blithequark is a leading organization that is revolutionizing the way businesses operate. With a strong focus on innovation and customer satisfaction, we strive to create a work environment that is inclusive, diverse, and supportive. Our team of experts is dedicated to delivering exceptional training experiences that empower our associates to excel in their roles. As a Senior Learning Specialist at blithequark, you will be part of a dynamic team that is passionate about learning and growth. **Key Responsibilities** As a Senior Learning Specialist at blithequark, you will be responsible for leading and supporting a team of up to 30 Customer Support Associates. Your primary focus will be on providing an exceptional training experience that encourages long-term success. Some of your key responsibilities will include: * Supervising structured learning metrics and overseeing their results for the assigned territory and region * Managing live performance metrics end-to-end for the assigned territory * Conducting learning sessions on new processes and delivering various training courses as continuous learning, new hire batches, transfer batches, etc. * Maintaining data and analysis through reports on Excel (as per business requirements) * Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time * Partnering with operational stakeholders as a key point of contact for the Learning Experience team * Identifying learning coaches and certifying them * Leading individual improvement projects to enhance business performance * Driving quality and learning metrics * Conducting chime sessions and classroom sessions with stakeholders **Essential Qualifications** To be successful in this role, you will need to possess the following essential qualifications: * 2+ years of experience in training delivery roles * 1 year of experience in Customer Service or customer service-related work experience * Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software * Highly accurate and fluent in Japanese and English * Spoken and written accuracy and fluency in Japanese and English * Flexible to work within a 24/7 x 365 days global team across a variety of time zones * Knowledge of adult learning, content design, and facilitation **Preferred Qualifications** While not essential, the following preferred qualifications will make you a strong candidate for this role: * Experience as a trainer, corporate training specialist, or related position * Project management skills with the ability to supervise multiple projects * Strong ability to multi-task **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong leadership and coaching skills * Ability to analyze data and make informed decisions * Proficiency in instructional design and delivery * Knowledge of adult learning principles and theories * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and critical thinking skills * Ability to build and maintain relationships with stakeholders **Career Growth Opportunities and Learning Benefits** As a Senior Learning Specialist at blithequark, you will have access to a range of career growth opportunities and learning benefits, including: * Opportunities for professional development and growth * Access to training and development programs * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Opportunities to work on high-impact projects and initiatives **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on a set of core values that include: * Innovation and creativity * Customer satisfaction and loyalty * Collaboration and teamwork * Continuous learning and growth * Integrity and ethics As a Senior Learning Specialist at blithequark, you will be part of a dynamic team that is passionate about learning and growth. You will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional training experiences. **Compensation, Perks, and Benefits** As a Senior Learning Specialist at blithequark, you will be offered a competitive compensation package, including: * Salary: $_______ per year * Benefits: Health, dental, and vision insurance, 401(k) matching, and paid time off * Perks: Flexible work arrangements, professional development opportunities, and recognition and rewards for outstanding performance **Conclusion** If you are a passionate Learning Specialist with a knack for creating engaging training experiences, we invite you to join blithequark's Amazon Business Customer Service (ABCS) Learning Delivery team as a Senior Learning Specialist. In this role, you will have the opportunity to lead and support a team of up to 30 Customer Support Associates, delivering exceptional training experiences that drive long-term success. Apply now to join our dynamic team and take the first step towards a rewarding career at blithequark. Apply for this job