Experienced Senior Customer Success Manager for Strategic Global Accounts – Remote Opportunity with blithequark

Introduction to blithequark and Our Mission At blithequark, we are driven by a profound mission to democratize access to opportunities, believing that talent is evenly distributed but opportunities are not. This conviction has led us to establish a global employment platform designed to help companies worldwide hire, pay, and care for the best talent, regardless of their geographical location. Our journey began with the recognition that the most lucrative jobs are often confined to a handful of the world's wealthiest cities, yet brilliant minds and skilled professionals are found everywhere. This realization sparked our commitment to overturn the status quo and distribute opportunities more equitably around the globe. About blithequark Since our inception in January 2020, blithequark has made significant strides in achieving our mission. We have successfully created a fully distributed, vibrant team of over 500 employees spanning more than 60 countries. This achievement is a testament to our belief in the power of global employment and our ability to create a highly engaged culture without the need for a traditional office setting. Our milestones include being featured in Forbes as one of the top companies for remote jobs, establishing a diverse leadership team, and achieving one of the highest employee engagement scores in our class. Furthermore, we have secured $150 million in Series C funding at a valuation of over $1 billion and have been awarded B Corp status in 2023, reflecting our commitment to using business as a force for good. The Role: Senior Customer Success Manager We are seeking an experienced Senior Customer Success Manager to join our team at blithequark. This is a unique opportunity to work remotely and be part of a global movement to change the world. As a Senior Customer Success Manager, you will play a pivotal role in nurturing and retaining our most strategic customers. Your primary focus will be on delivering exceptional customer experiences, understanding their business objectives, challenges, and goals, and ensuring they maximize the value of blithequark's products and services. Key Responsibilities Manage a portfolio of blithequark's most strategic accounts, acting as a trusted advisor to your customers and ensuring they achieve their desired outcomes with our products and services. Conduct regular account reviews with customers to maintain healthy relationships and provide structured updates on product and service developments. Educate customers about blithequark's product and services, including running product training tailored to different customer personas. Effectively handle customer escalations by working cross-functionally to find prompt and satisfactory resolutions, leveraging your problem-solving mentality and conflict resolution capabilities. Apply a data-driven mindset to customer inquiries, needs, and insights, feeding the customer voice back to the business to inform customer-centric improvements. Collaborate cross-functionally with Product, Account Management, and Support teams to translate customer feedback into high-impact improvements, demonstrating your ability to work autonomously and professionally in a remote setting. Engage in ongoing upskilling to keep pace with our rapidly evolving product, showcasing your growth mindset and solutions-oriented approach. Essential Qualifications 4+ years of experience in a Customer Success, Account Manager, or quota-carrying role, preferably in a SaaS or technology company, with a proven track record of managing multiple customer relationships and driving customer success initiatives. Ability to effectively manage customer expectations and conflicts, with excellent operating rhythm to keep routine deliverables on track while addressing escalations as they emerge. Excellent communication and presentation skills, with a problem-solving mentality and demonstrated conflict resolution capabilities. An autonomous, professional, and human-centric approach to customer relationships, with a focus on scale and efficiency in your work. Comfortable working remotely and taking a proactive approach to asynchronous communication, with a reliable home internet connection and fluent English language skills. A growth-minded and solutions-oriented individual with the desire to roll up your sleeves and solve problems as they arise, and a curious team player interested in trying new things and bringing initiatives to the table. A high degree of empathy and a positive attitude, understanding that everyone around you is working hard to achieve our mission. Drive for the social impact mission and a desire to use your skills to influence global change and employment opportunities. Preferred Qualifications Experience in the EOR (Employer of Record) or HR industry and employment practices in more than one country, providing a unique understanding of global employment challenges and opportunities. Proficiency in tools such as Zendesk, Asana, Notion, and Slack, which are used by our teams to manage customer interactions, projects, and knowledge sharing. Ability to speak languages other than English fluently, enhancing your ability to communicate with our diverse customer base and internal teams. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Success Manager, you will have the opportunity to work with a diverse range of customers, develop your skills in customer success and account management, and contribute to the development of our global employment platform. Our culture encourages continuous learning, innovation, and experimentation, providing you with the environment and resources needed to thrive in your role and advance your career. Work Environment and Company Culture Our company culture is built on the principles of autonomy, professionalism, and human-centricity. We believe in empowering our employees to work independently and make decisions that align with our mission and values. Our remote work setup allows for flexibility and work-life balance, and we foster a sense of community through regular virtual meetings, team-building activities, and open communication channels. At blithequark, you will be part of a vibrant, diverse team that is passionate about making a difference in the world. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our employees' well-being and success. Our benefits package is designed to support your physical, mental, and financial health, and we continuously review and improve our offerings to ensure they meet the evolving needs of our team members. Conclusion If you are a motivated and experienced customer success professional looking to join a dynamic and mission-driven company, we encourage you to apply for the Senior Customer Success Manager role at blithequark. This is a unique opportunity to work remotely, contribute to a global movement, and develop your skills in a fast-paced and innovative environment. We look forward to receiving your application and exploring how you can help us achieve our mission of democratizing access to opportunities worldwide. Apply for this job