Experienced Senior Customer Solutions Manager for Energy Sector – Cloud Adoption and Digital Transformation Expert

Introduction to arenaflex arenaflex is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. As a pioneer in cloud computing, we have never stopped innovating, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses, accelerate innovation, become more agile, and lower costs. At arenaflex, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. About the Role We are seeking a highly experienced Senior Customer Solutions Manager (CSM) to join our Oil & Gas, Energy team to work with one or more of the largest Energy industry customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor, ensuring all arenaflex teams are working together effectively to deliver transformational outcomes for the customer. We help large global Energy organizations understand best practices around adopting advanced cloud-based solutions and migrating existing workloads to the cloud. Together with customers, we help shape and execute a strategy to build mindshare and broaden the use of arenaflex within Oil & Gas firms. Key Responsibilities As a Senior Customer Solutions Manager at arenaflex, you will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams. Your primary goal will be to establish a deep understanding of your customer's business vision, culture, and processes, and evangelize arenaflex services to influence customers to adopt the right solution at the right time. Customer Facing Responsibilities Drive and Support Cloud Adoption Plan: Working with both the customer and various arenaflex teams, create a detailed customer plan leveraging customer planning best practices. Accelerate the Customer's Cloud Adoption Journey and Maximize Customer Value: This includes defining key milestones, removing blockers, and implementing processes to accelerate workload migrations. Enablement: Drive customers' People and Operating Model change by defining a training strategy to upskill technical and non-technical roles across the customer's organization. Governance: Implement governance structures to effectively govern both our partnership with the customer and the customer's adoption of arenaflex. Identify & Align on Strategic Opportunities: Work with the Customer Account team to identify and pursue strategic cloud opportunities, including large-scale migrations, data and analytics, digital innovation, high-performance computing, product innovation, and business agility. Internal Facing Responsibilities Develop the CSM Function: Define and implement scalable standard mechanisms, methodologies, and tools that will be highly valued. Customer Account Team Management & Reporting: Align and manage the various activities and programs undertaken by the Customer Account team to deliver on the customer's cloud strategy and vision. Collaborate With Internal arenaflex Teams: Drive and support product and organizational development within arenaflex by collaborating with various internal arenaflex teams, such as Product Development and other Service teams. Leveraging Data & Building Repeatable Mechanisms: Leverage data to validate strategies and guide performance measures for programs and initiatives that are in flight. Essential Qualifications The successful candidate will demonstrate leadership ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels, and negotiate and lead virtual teams, regardless of geographical or organizational boundaries. You will have delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes. You will be motivated by the customer's long-term success, have a mix of technical and business expertise, be data-driven, and have experience delivering large-scale programs. Preferred Qualifications Preferred candidates will have a strong technical background, excellent problem-solving abilities, and exemplary communication skills. You will be detail-oriented, able to collaborate with a wide range of technical and non-technical teams, and navigate across geographical and organizational boundaries. Experience working in the Energy sector, particularly in Oil & Gas, is highly desirable. Skills and Competencies To be successful in this role, you will need to possess a unique blend of technical, business, and interpersonal skills, including: Strong technical expertise in cloud computing, including experience with arenaflex services. Excellent communication, presentation, and interpersonal skills. Ability to think strategically and drive business growth. Strong problem-solving and analytical skills. Experience working with large-scale transformations and cloud adoption. Ability to work in a fast-paced environment and navigate ambiguity. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including mentorship, coaching, and formal training courses. Our employees have access to a wide range of resources, including online courses, conferences, and workshops, to help them stay up-to-date with the latest technologies and industry trends. Work Environment and Company Culture arenaflex values work-life harmony and offers flexible work hours and arrangements to support our employees' personal and professional goals. We have a strong culture of inclusion and diversity, with employee-led affinity groups and ongoing events and learning experiences to promote diversity and inclusion. Our employees are passionate about their work and are committed to delivering exceptional results for our customers. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary, bonus, and stock options. Our employees also receive a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. We believe in recognizing and rewarding our employees' hard work and contributions to the company's success. Conclusion If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team as a Senior Customer Solutions Manager. At arenaflex, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results for our customers. You will be part of a dynamic and fast-paced environment that values innovation, creativity, and collaboration. Don't miss out on this opportunity to take your career to the next level and apply today! Apply for this job