**Experienced Seasonal Customer Service Representative – Remote Mountain Time Zone**

Join arenaflex, a global Christian humanitarian organization, in a dynamic and rewarding role as a Seasonal Customer Service Representative within the Donor Contact Services team. As a key liaison and "voice of arenaflex" to our donors and the general public, you will provide exceptional customer service for all arenaflex programs, including disaster relief, education, health, clean water, and more. This is an exciting opportunity to make a meaningful impact while working in a fast-paced, high-volume call center environment. **About arenaflex** arenaflex is a global Christian humanitarian organization that partners with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. With a rich history of serving the most vulnerable populations, arenaflex is committed to creating a world where every child can live a life free from poverty, injustice, and fear. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. **The Role** As a Seasonal Customer Service Representative, you will be responsible for providing exceptional customer service to our donors and the general public through inbound and occasional outbound calls. You will also be responsible for: * Maintaining reliable, regular attendance and reporting to work on time * Answering inbound calls and making outbound calls to current and potential donors in response to all media presentations and arenaflex products and services * Recognizing and responding to up-sell opportunities and actively cross-selling other arenaflex programs as appropriate * Demonstrating active listening skills necessary to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills * Achieving and maintaining an acceptable level of individual statistics to accomplish Call Center business goals * Conducting research and effectively responding to inquiries utilizing a variety of resource materials and methods * Developing skills to utilize technology for maintaining and updating donor information as appropriate * Accepting constructive feedback and welcoming instruction and direction * Maintaining passion and professionalism during any donor contact campaign or project in a repetitive environment * Learning and effectively communicating arenaflex's involvement in ministries and projects around the world * Being sensitive to donor needs and praying with them when appropriate * Working collaboratively with team members when assigned to work as a member of a team * Performing other duties as assigned * Maintaining awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed. **Required Experience and Skills** * High school graduate/GED or equivalent required, as well as basic routine work experience * Minimum of 1-year previous customer service/sales work experience or call center experience preferred * Required minimum typing speed of 20 wpm * Access to a reliable, high-speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs **Preferred Qualifications** * Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications * Ability to keep composure during challenging situations * Ability to work efficiently while maintaining an appropriate level of speed * Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize * Ability to adapt and demonstrate flexibility * Willingness to accept constructive feedback, instruction, and direction * Ability to demonstrate active listening and display empathy through the phone * Show a passion for sharing God's love with others * Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms **What to Expect** You'll join a hardworking and committed group of mission-minded colleagues, all focused on providing top-notch customer service in a highly structured Call Center environment. As the "Voice of arenaflex" to our valued donors, you will also have opportunities to support them through meaningful prayer. Seasonal Customer Services Representatives can expect a faith-filled, customer-focused, caring, and supportive work environment, where you'll be able to share God's love with others. **What Happens Next?** After applying, candidates selected for further consideration will be contacted to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. If selected to move forward in the interview process, further steps include: * A phone interview with our recruiting team * A video interview with members of the Donor Contact Services team * A spiritual and professional reference check * Upon acceptance of offer, a criminal background check **Job Location** REMOTE, US **Position Type** Full-Time/Regular **Working Environment / Conditions** Required to sit in front of a computer and type and talk on the phone for the vast majority of the work day. Involves repetitive motion to type continuously, use the mouse, and/or scan documents. Indoor work environment with low-walled desks that is mod **Compensation and Benefits** * Competitive hourly rate: $16.56 - $23.06/hr. Applies to locations with a market similar to our U.S. HQ in the Greater Seattle area. A different range may apply based on your work location. Typical hiring range is expected to be $19 to $21/hour. * No benefits associated with this position. **How to Apply** If you're passionate about making a difference and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch with further instructions. **Apply Now** Apply Job! Apply for this job