**Experienced Seasonal Call Center Customer Service Representative – Healthcare Solutions**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark as a Seasonal Call Center Customer Service Representative, specializing in healthcare solutions. At blithequark, we're committed to revolutionizing the way our clients interact with their customers. As a Seasonal Call Center Customer Service Representative, you'll be at the forefront of this mission, providing top-notch support to patients and medical providers through phone and other channels of correspondence. Our team is dedicated to helping our clients achieve extraordinary customer service, one great interaction at a time. **About blithequark** blithequark is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. We're proud to be an equal opportunity employer, committed to fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration. **Responsibilities and Duties** As a Seasonal Call Center Customer Service Representative, you'll be responsible for: * Providing superior customer service in a contact/call center environment through phone and other channels of correspondence * Handling questions and concerns with the highest degree of courtesy and professionalism * Communicating and providing accurate answers to resolve end-users' questions and concerns * Displaying empathy, having a passion for customer service excellence, and enjoying helping people * Using a tactful manner and ability to effectively deal with difficult situations * Maintaining knowledge of systems/applications/products serviced by the contact center * Ability to follow strict work instructions and procedures * Adapting to continual changes to work instructions and procedures * Available for a flexible schedule * Attending training as needed * Listening to performance feedback and integrating suggestions into your daily tasks * Demonstrating a strong attendance record and excellent work ethic * Validating patient and medical provider demographic information, including correct selection of a medical provider by specialty for healthcare service * Determining whether patients are eligible to receive health care benefits and the appropriate referral/authorization path * Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests in accordance with contractual timeliness standards * Following step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards * Formulating brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers * Reviews work to validate that information is going to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct * Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks * Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve * Listens to performance feedback and integrates suggestions into your daily tasks * Demonstrates a strong attendance record and excellent work ethic **Qualifications and Skills** To succeed in this role, you'll need: * Effective listening & comprehension skills * Ability to closely follow instructions * Analytical & resourceful problem-solving skills * High level of accuracy & attention to detail * Computer literacy, technical aptitude & familiarity with basic office software systems * Ability to work independently & in a team setting * Flexibility to work different shifts with the possibility of overtime, when needed * High School diploma or equivalent; college course work preferred * Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred * License/Certification: Medically based trade school diploma/certification, desired **Benefits** As a Seasonal Call Center Customer Service Representative at blithequark, you'll enjoy: * A minimum of eleven paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day * Full medical, dental, vision, and life benefits available * Paid time off * Flexible scheduling to accommodate your needs * Opportunities for career growth and professional development * A dynamic and supportive work environment that values teamwork and collaboration **Work Environment and Culture** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer service and making a positive impact on people's lives. We believe in fostering a culture that values creativity, innovation, and collaboration, and we're always looking for ways to improve and grow. **Compensation and Perks** As a Seasonal Call Center Customer Service Representative, you'll enjoy a competitive hourly rate of $21.77 - $22.98 per hour, with opportunities for overtime and bonuses. You'll also have access to a range of benefits, including paid time off, medical, dental, vision, and life insurance, and a dynamic and supportive work environment that values teamwork and collaboration. **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration. We welcome applications from all qualified candidates, and we're proud to be an equal opportunity employer. Apply for this job