Experienced Scheduling Chat Professional – Delivering Exceptional Support and Assistance through Effective Communication and Relationship Building at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about empowering our teams to deliver outstanding service that exceeds expectations. As a leader in our field, we recognize the importance of building strong relationships and fostering effective communication to drive success and achieve our goals. Our dynamic work environment provides variety and challenge, and we encourage our employees to take charge of their career and development journey. If you are a motivated and growth-oriented individual looking for a new challenge, we invite you to explore exciting opportunities across our businesses at blithequark. Job Summary The Scheduling Chat Professional team at blithequark is dedicated to providing exceptional support and assistance to both our field and internal departments. As a trusted partner, we offer prompt and efficient solutions to their requests, and we aim to empower our team to deliver outstanding service that exceeds expectations. Our mission is built on a foundation of professionalism, integrity, and a commitment to excellence, and we are looking for talented individuals to join our team and contribute to our success. Primary Responsibilities As a Scheduling Chat Professional at blithequark, you will be responsible for: Engaging with customers, technicians, and internal representatives through chat and email in a professional and courteous manner Providing prompt responses to all inquiries and offering appropriate solutions via chat or email Documenting all interactions and staying up to date on all scheduling policies Working effectively in a team environment and contributing to a positive and supportive culture Adapting to changing processes and prioritizing tasks to meet deadlines and achieve goals Required Skills, Experience, and Education To be successful in this role, you will need: The ability to multi-task and handle multiple chat conversations simultaneously Strong interpersonal skills and excellent written communication skills The ability to adapt to changing processes and prioritize tasks to meet deadlines and achieve goals A growth-mindset and drive to improve, with a focus on delivering exceptional service and support A high school diploma or equivalent, and relevant experience in a customer-facing or support role Available Shifts and Work Environment We offer a variety of shifts to accommodate different schedules and preferences, including: Monday – Saturday, closed Sunday, with Mondays required Rotating weekends Shifts starting between 10:00 am and 12:00 pm, with varying end times Our office environment is professional and supportive, with standard office equipment such as computers and phones. We are committed to a drug and alcohol-free workplace and offer a range of perks and benefits to support our employees' well-being and career development. Perks and Benefits At blithequark, we are committed to supporting our employees' well-being and career development. Some of the perks and benefits you can expect include: Daily lunch and drinks on site Paid holidays and flexible paid time away Employee, friends, and family discounts Onsite health clinic, gym, and gaming tables Medical, dental, vision, and life coverage, as well as a 24/7 medical hotline 401(k) with employer match and employee resource groups Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting our employees' career development and growth. We offer a range of training and development opportunities, including: On-the-job training and mentorship Professional development courses and workshops Opportunities for advancement and career progression A supportive and collaborative work environment that encourages learning and growth Company Culture and Values At blithequark, we are passionate about building a positive and supportive company culture that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, inclusive, and empowering, and we expect all employees to uphold our values and contribute to our culture. Some of the values that guide our behavior and decision-making include: A commitment to excellence and a focus on delivering exceptional service and support A growth-mindset and a drive to improve and innovate A focus on teamwork and collaboration, with a recognition that our success is dependent on the contributions of all employees A commitment to diversity, equity, and inclusion, with a recognition that our differences are a source of strength and creativity Compensation and Rewards We offer a competitive hourly rate of $16 per hour, as well as a range of perks and benefits to support our employees' well-being and career development. We also recognize and reward our employees' contributions and achievements through regular feedback, recognition, and reward programs. Conclusion If you are a motivated and growth-oriented individual looking for a new challenge, we invite you to apply for the Scheduling Chat Professional role at blithequark. With a focus on delivering exceptional service and support, and a commitment to building a positive and supportive company culture, we offer a unique and rewarding work environment that is designed to help you grow and thrive. Apply today to join our team and contribute to our success! Apply for this job