**Experienced Sales Support and Services Manager – Disney Get-away Club**

Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving business growth and improving operational efficiency? If so, we invite you to join blithequark's dynamic team as an Experienced Sales Support and Services Manager for Disney Get-away Club. **About blithequark** blithequark is a world-renowned entertainment and media conglomerate that has been captivating audiences for generations. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the industry. As a member of our team, you will have the opportunity to work with talented professionals who share your passion for excellence and your desire to make a meaningful impact. **Job Summary** As the Business Support and Administration Supervisor for Disney Get-away Club, you will play a critical role in leading and mentoring a team of DVC Cast Members, overseeing the work requirements and management of the DVC Sales Association, and driving business growth and operational efficiency across multiple areas of the organization. You will be responsible for executing and organizing DVC's presence on-site at Disney World Resort, on Disney Journey Line, and during virtual event productions, while also providing daily operational support to both the Sales and Lead Age groups. **Key Responsibilities** * Lead multiple areas of the business, including numerous Business Bases on Disney Property, virtually, and on board Disney Journey Line, ensuring the establishment and resources are effectively maintained. * Provide direction and mentorship to the Activities group, empowering them to achieve higher levels of service for both Cast and Guests. * Actively convey team expectations, manage team performance, and assess individual contributions to drive improvements in operational effectiveness. * Focus on enhancing the guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion system, ensuring that insurance materials and production elements align with this objective. * Carry out essential projects while promoting a positive approach to change management among Cast members in a dynamic, high-paced work environment with shifting needs. * Collaborate with leaders from Non-Task offices to provide valuable insights and direction to the Sales and Lead Age group working within the Business Activity, including DVC Partners and DVC Advisors to ensure that training and development initiatives are in alignment with performance feedback. * Oversee and organize DVC's presence on Disney Journey Line, including transportation coordination factors, guest communication, and integration with the voyage line's operations. * Regulate virtual event productions, ensuring consistent communication and integration of virtual sales activities, while also streamlining the use of technology for training and development purposes. * Collaborate with task groups at Walt Disney World Resort to adjust sales methodologies, infrastructure requirements, and guest experience improvements. * Ensure that the fundamental infrastructure, both physical and mechanical, is established to support sales activities across different areas. * Collaborate with production groups to create compelling insurance materials that support sales efforts and enhance the guest experience. **Essential Capabilities** * 2+ years of experience supporting outreach group tasks * Understanding of the sales cycle, including customer engagement and conversion process * Understanding of work and evaluating functionality crucial for managing operational assets * Ability to identify, develop, and invest in talent within your team to promote commitment, collaboration, and overall job satisfaction * Ability to lead and direct Cast performance and drive operational improvements * Commitment to diversity and promoting a comprehensive workplace * Ability to collaborate with partners and provide solutions that align with key objectives and support dynamic cycles * Ability to focus on and manage projects and deadlines in a dynamic and constantly evolving environment * Ability to work with presentations before groups * High-level ability to utilize various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint * Available to travel and work on-site at Disney Journey Line * Ability to be adaptable with work schedule, including evenings, weekends, and holidays **Favored Capabilities** * 2+ years of experience as a Guest Experience Manager * Knowledge of Walt Disney World strategies and techniques * Labor force Management Experience * Experience with continuous improvement processes * Experience actually managing vendor relationships * Ability to utilize software like Avaya/Telecom and customer relationship management (CRM) programs * Experience with IT systems to plan virtual show meetings **What We Offer** * Competitive salary of $25/hour * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Comprehensive benefits package * Recognition and rewards for outstanding performance * Access to exclusive employee discounts and perks **How to Apply** If you are a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job