Experienced ROI Medical Records Specialist – Remote Opportunity for a Part-Time Medical Records Professional with Excellent Customer Service Skills
About Workwarp At Workwarp, we are a dynamic and innovative company that is dedicated to providing exceptional medical records services to our clients. We are committed to delivering high-quality products and services that meet the needs of our customers, while also ensuring the confidentiality and security of patient information. Our team is passionate about making a positive impact in the healthcare industry, and we are seeking a talented and motivated ROI Medical Records Specialist to join our remote team. Job Summary We are seeking an experienced ROI Medical Records Specialist to join our remote team on a part-time basis. As an ROI Medical Records Specialist, you will be responsible for processing release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. This is a fantastic opportunity to grow your career in a dynamic and innovative company, and we encourage you to apply if you have the skills and passion we're looking for. Key Responsibilities Completes release of information requests, including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly, and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures. Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintains equipment in excellent operating condition (inside and out). Provides excellent customer service by being attentive and respectful, insuring understanding of customer request and follows-through as promised, and being proactive in identifying client concerns, or problems. Maintains a neat, clean, and professional personal appearance and observes the dress code established. Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. Maintains working knowledge of the existing state laws and fee structure. Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs. Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. Maintains confidentiality, security, and standards of ethics with all information. Works with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications To be successful in this role, you will need to have the following qualifications: High School Diploma (GED) required. A minimum of 2 years prior experience in a medical records department or like setting preferred. Must have strong computer software experience – general working knowledge of Microsoft Word and Excel required. Requires ability to work remotely and at times provide support in client locations. Geographical proximity to the assigned client site required. Excellent organizational skills a must. Must be able to type 50 wpm. Must be able to use fax, copier, scanning machine. Must be willing to learn new equipment and processes quickly. Must be self-motivated, a team player. Must have proven customer satisfaction skills. Must be able to multi-task. Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills. Strong organizational and time management skills. Ability to work independently and as part of a team. High level of accuracy and attention to detail. Ability to maintain confidentiality and handle sensitive information. Strong problem-solving and analytical skills. Ability to adapt to changing priorities and deadlines. Career Growth Opportunities and Learning Benefits At Workwarp, we are committed to providing our employees with opportunities for career growth and development. As an ROI Medical Records Specialist, you will have the opportunity to work with a dynamic and innovative team, and to develop your skills and knowledge in a fast-paced and challenging environment. We offer a range of learning benefits, including: On-the-job training and mentorship. Opportunities for professional development and advancement. Access to industry-leading training and education programs. A supportive and collaborative work environment. Work Environment and Company Culture At Workwarp, we are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on the following values: Integrity: We operate with honesty, transparency, and accountability. Customer Focus: We are dedicated to delivering exceptional customer service and satisfaction. Teamwork: We work collaboratively to achieve our goals and objectives. Innovation: We encourage creativity, experimentation, and continuous improvement. Accountability: We take ownership of our actions and results. Compensation, Perks, and Benefits We offer a competitive salary and a range of benefits, including: Health, dental, and vision insurance. Retirement savings plan. Paid time off and holidays. Flexible work arrangements. Professional development opportunities. How to Apply If you are a motivated and experienced ROI Medical Records Specialist who is passionate about delivering exceptional customer service and working in a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at Workwarp. Apply for this job