Experienced Remote Technical Support Associate – Entry-Level Chat Role – Work from Home – $25-$35/hr – No Experience Required – blithequark

Introduction to blithequark and the Industry blithequark is a rapidly growing SaaS platform that operates in the digital workspace and productivity space, catering to a diverse range of clients including small businesses, freelancers, and startups. As the company continues to expand its user base, it is seeking highly motivated and enthusiastic individuals to join its remote technical support team. This is an exceptional opportunity for those looking to break into the tech industry, with no prior experience required. You will have the chance to work in a structured, chat-first environment, providing text-based technical support to users and helping them get the most out of the platform. Job Overview In this entry-level remote technical support role, you will be responsible for handling live chat and support tickets from users who need assistance with platform navigation. Your tasks will include walking customers through password resets, tool setup, and feature access, as well as identifying and escalating platform bugs or unusual errors to Tier 2 specialists. You will utilize internal macros and response templates to resolve common requests and maintain a professional and calm tone while managing multiple live chats. Key Responsibilities: Handle live chat and support tickets from users needing help with platform navigation Walk customers through password resets, tool setup, and feature access Identify and escalate platform bugs or unusual errors to Tier 2 specialists Use internal macros and response templates to resolve common requests Tag support issues for analysis and product improvement Maintain a professional and calm tone while managing multiple live chats Requirements to Get Started To be successful in this role, you will need to meet the following requirements: Desktop or laptop with Chrome installed Internet speed of 10 Mbps or higher Typing speed of 45 WPM English fluency with strong grammar Patience, attention to detail, and willingness to learn browser tools and platform logic Essential Qualifications: No prior experience is required for this role, as blithequark provides comprehensive training to ensure your success. You should be a quick learner, with excellent problem-solving skills and the ability to communicate clearly and effectively in writing. Preferred Qualifications: While not essential, previous experience in customer service or technical support can be beneficial. Additionally, familiarity with online tools and platforms can help you to adapt quickly to the role. Skills and Competencies To excel in this position, you will need to possess the following skills and competencies: Strong problem-solving skills Excellent written communication skills Ability to work in a fast-paced environment and manage multiple live chats Patience and attention to detail Willingness to learn and adapt to new tools and platforms Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a remote technical support associate, you will have the opportunity to learn valuable skills and gain hands-on experience in the tech industry. High performers are promoted to Tier 2 or onboarding roles, providing a clear path for career advancement. Work Environment and Company Culture blithequark offers a flexible and supportive work environment, with the opportunity to work from anywhere and choose your own schedule. Our company culture is built on the values of innovation, teamwork, and customer satisfaction, and we are looking for individuals who share these values and are passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits As a remote technical support associate at blithequark, you can expect to earn a competitive hourly rate of $25-$35 per hour, paid weekly. You will also have the opportunity to choose your own shifts and work at times that suit you, with a minimum commitment of 15 hours per week. Training Program Our comprehensive training program is designed to ensure your success in the role. The program includes: 3 hours of onboarding videos Platform navigation walkthroughs Simulated support requests with guided responses First shift monitored by support lead for feedback Go live within 3–5 days of being accepted Example Shift Experience A typical shift as a remote technical support associate at blithequark might involve signing on for a 10 AM–4 PM block and handling a variety of support tickets and live chats. You might walk a user through refresh steps to resolve a syncing issue with the mobile app, or guide another user through the process of locating a tool in their dashboard. You will manage multiple tickets at once and close your shift with 20+ resolved chats, all without touching a phone. What Our Team Members Say Don't just take our word for it – here's what some of our team members have to say about their experience working as remote technical support associates at blithequark: "This was my first step into tech. I’ve learned more in two months here than I did in college—and I get paid for it." – Shaun D., Detroit, MI "They taught me everything. It’s calm, organized, and I’m finally working in tech, just through typing—not talking." – Rina S., Manila, PH Frequently Asked Questions We've answered some of the most common questions about the role below: Do I need technical knowledge? No, we will teach you everything you need to know. Is this chat-only support? Yes, you will only be working with live chat and email tickets – no phone calls or video support. Can I grow into more advanced roles? Yes, high performers are promoted to Tier 2 or onboarding roles. Can I work part-time only? Yes, the minimum commitment is 15 hours per week, and you can choose your own schedule. Conclusion If you're looking for a challenging and rewarding role in the tech industry, with the opportunity to work from anywhere and choose your own schedule, then we want to hear from you. Apply now to join our team of remote technical support associates at blithequark and take the first step in your tech career. With comprehensive training, competitive pay, and opportunities for career advancement, this is an opportunity you won't want to miss. Apply for this job