Experienced Remote Online Chat Specialist – Customer Service and Client Relationship Development

Introduction to blithequark At blithequark, we understand the importance of finding the right fit for our team. With extensive knowledge of the legal and regulatory environment, we assure our clients' plan design and operation meet the necessary requirements. We utilize this knowledge to provide our clients with innovative ideas and strategies for maximizing plan contributions and asset accumulation. As a leader in our industry, we are committed to delivering exceptional customer service and building strong relationships with our clients. We are now seeking an experienced Remote Online Chat Specialist to join our team and contribute to our mission of providing outstanding support and service to our clients. Job Overview We are excited to offer a unique opportunity for a skilled and motivated individual to join our team as a Remote Online Chat Specialist. As a remote position, you will have the flexibility to work from the comfort of your own home, providing top-notch customer service and support to our clients through live chat interactions. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner Evaluate customer interactions and escalate issues to the Online Chat Manager when necessary, ensuring seamless resolution and follow-up Develop and maintain strong relationships with new and existing customers, taking the time to understand their needs and provide personalized support and solutions Provide accurate, concise, and appropriate responses to customer questions, inquiries, requests, and problems, utilizing your excellent communication skills and product knowledge Promote interest in blithequark's products and services, identifying opportunities to upsell and cross-sell where applicable Consistently achieve established standards of the position, demonstrating a commitment to excellence and a customer-centric approach Portray and project a positive and professional image, maintaining a high level of integrity and professionalism in all interactions Provide administrative support to the customer service team, assisting with overflow work and other duties as needed Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent Experience in customer service, preferably in a remote or online environment Strong telephone etiquette and excellent communication skills, both written and verbal Familiarity with CRM tools and technology, with the ability to quickly learn new systems and software Ability to manage multiple tasks at once, prioritizing and organizing your workload to meet deadlines and achieve goals Ability to adapt to different personalities and communication styles, demonstrating empathy and understanding in all interactions Preferred Qualifications While not essential, the following preferred qualifications will be considered an asset: Previous experience working in a remote or online customer service environment Knowledge of blithequark's products and services, or similar industry experience Experience with live chat software and technology Strong technical skills, including proficiency in Microsoft Office and other software applications Bilingual or multilingual skills, with the ability to communicate effectively with clients from diverse backgrounds Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues Strong problem-solving and analytical skills, with the ability to think critically and outside the box Ability to work independently and as part of a team, demonstrating a high level of self-motivation and discipline Strong time management and organizational skills, with the ability to prioritize and manage multiple tasks and deadlines Ability to adapt to change and uncertainty, demonstrating flexibility and a willingness to learn and grow Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Online Chat Specialist, you will have access to a range of training and development opportunities, including: Comprehensive onboarding and training program, designed to equip you with the skills and knowledge needed to succeed in your role Ongoing coaching and feedback, with regular performance evaluations and goal-setting Opportunities for career advancement and professional growth, with a clear path for progression and development Access to a range of online courses and training programs, designed to enhance your skills and knowledge in areas such as customer service, communication, and technology Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic and distributed team, with opportunities to connect and collaborate with colleagues from around the world. Our company culture is built on the following values: A commitment to excellence and customer satisfaction A focus on teamwork and collaboration A passion for innovation and continuous improvement A dedication to the growth and development of our employees Compensation, Perks, and Benefits We offer a competitive salary and benefits package, designed to attract and retain top talent. As a Remote Online Chat Specialist, you can expect: A competitive salary, with opportunities for bonuses and incentives A range of benefits, including health, dental, and vision insurance, as well as retirement savings and paid time off Access to a range of perks and discounts, including employee discounts on blithequark's products and services A flexible and remote work environment, with the ability to work from the comfort of your own home Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Remote Online Chat Specialist at blithequark, you will have the chance to make a real difference in the lives of our clients, while also growing and developing your skills and career. Don't hesitate – apply today and join our team of dedicated and passionate professionals! Apply for this job