Experienced Remote Online Chat Specialist – Customer Service and Client Relationship Development

Welcome to blithequark At blithequark, we understand the importance of finding the "right fit" for our team, and we take great care in selecting individuals who share our passion for delivering exceptional customer experiences. With our extensive knowledge of the legal and regulatory environment, we assure our clients' plan design and operation meet the highest standards. We leverage this expertise to provide innovative ideas and strategies for maximizing plan contributions and asset accumulation, setting us apart in the industry. Job Overview We are seeking an experienced and skilled Remote Online Chat Specialist to join our team. As a Remote Online Chat Specialist at blithequark, you will play a vital role in providing top-notch customer service, responding to incoming live chats, and fostering strong relationships with our clients. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner Evaluate customer interactions and escalate issues to the Online Chat Manager when necessary, ensuring seamless resolution and minimal disruption to our clients Develop and nurture relationships with new customers to better understand their needs and provide personalized support, resulting in increased client satisfaction and loyalty Accurately, concisely, and appropriately respond to customer questions, inquiries, requests, and problems, demonstrating a deep understanding of our products and services Promote interest in blithequark's products and services, identifying opportunities to upsell and cross-sell, and contributing to the growth and expansion of our client base Consistently achieve established standards of the position, demonstrating a commitment to excellence and a passion for delivering exceptional customer experiences Portray and project a positive and professional image, reflecting the values and mission of blithequark, and contributing to a positive and supportive team environment Provide administrative support to the customer service team, including assisting with overflow work and other duties as needed, to ensure the smooth operation of our customer service function Qualifications and Requirements To be successful in this role, you will need to possess the following qualifications and skills: High school diploma or equivalent, with a strong foundation in customer service and communication Experience in customer service, with a proven track record of delivering exceptional customer experiences and resolving complex issues Strong telephone etiquette, with excellent verbal and written communication skills, and the ability to adapt to different personalities and communication styles Familiarity with CRM tools, with the ability to quickly learn and adapt to new software and systems Excellent communication skills, with the ability to clearly and concisely articulate complex information, and provide personalized support to our clients Ability to manage multiple tasks at once, with a strong focus on prioritization, organization, and time management Ability to adapt to different personalities, with a strong emphasis on empathy, understanding, and conflict resolution What We Offer At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, with opportunities for growth, development, and advancement. As a Remote Online Chat Specialist, you will enjoy: The flexibility to work from home, with the ability to create a schedule that suits your needs and lifestyle Competitive compensation and benefits package, with opportunities for bonuses and incentives Ongoing training and development opportunities, with a focus on customer service, communication, and product knowledge A dynamic and supportive team environment, with a strong emphasis on collaboration, teamwork, and mutual respect Recognition and rewards for outstanding performance, with opportunities for advancement and career growth Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. As a Remote Online Chat Specialist, you will have access to a range of training and development opportunities, including: Customer service and communication training, with a focus on conflict resolution, empathy, and personalized support Product knowledge and training, with a focus on our products and services, and the needs of our clients Leadership and management training, with opportunities for advancement and career growth Coaching and mentoring, with a focus on developing your skills and abilities, and achieving your career goals Work Environment and Company Culture At blithequark, we are proud of our dynamic and supportive work environment, with a strong emphasis on collaboration, teamwork, and mutual respect. Our company culture is built on the following values: A commitment to excellence, with a focus on delivering exceptional customer experiences, and exceeding the expectations of our clients A passion for innovation, with a focus on creativity, experimentation, and continuous improvement A focus on teamwork, with a strong emphasis on collaboration, communication, and mutual respect A commitment to diversity and inclusion, with a focus on creating a supportive and inclusive work environment, and valuing the contributions of all employees Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation and benefits package, with opportunities for bonuses and incentives. Our perks and benefits include: Flexible working hours, with the ability to create a schedule that suits your needs and lifestyle Remote work options, with the ability to work from home, and create a comfortable and productive work environment Professional development opportunities, with a focus on customer service, communication, and product knowledge Recognition and rewards for outstanding performance, with opportunities for advancement and career growth A comprehensive benefits package, with a focus on health, wellness, and financial security Conclusion If you are a customer-focused individual with excellent communication skills, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Remote Online Chat Specialist at blithequark, you will play a vital role in providing top-notch customer service, responding to incoming live chats, and fostering strong relationships with our clients. With our commitment to excellence, innovation, and teamwork, we offer a dynamic and supportive work environment, with opportunities for growth, development, and advancement. Apply now to join our team, and take the first step towards an exciting and rewarding career at blithequark. Apply for this job