Experienced Remote Member and Customer Services Advocate for Dynamic Insurance Environment – Delivering Exceptional Support and Building Lasting Relationships

Welcome to blithequark At blithequark, we pride ourselves on being a leader in the insurance industry, built on a foundation of trust, transparency, and exceptional customer service. Our mission is to provide our members with outstanding experiences, ensuring their satisfaction, growth, and retention. We are now seeking a highly skilled and dedicated Remote Member/Customer Services Advocate to join our collaborative and team-driven atmosphere. As a key player in our customer service team, you will play a vital role in delivering accurate and responsive service to our customers, putting people first and keeping their experience simple, transparent, and values-driven. About the Role In this exciting and challenging role, you will have the opportunity to work directly with blithequark members in a fast-paced inbound contact center, providing them with an outstanding experience. Your primary responsibility will be to build trust and create sustainable relationships through open and interactive communication, ensuring that every caller receives exceptional service. You will apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations, effectively handling customer concerns and ensuring empathetic resolution. You will also collaborate with internal teams to ensure thorough and timely resolutions for all members, while maintaining accurate records of all interactions and changes. Key Responsibilities: Provide exceptional service to every caller, building trust and creating sustainable relationships through open and interactive communication Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution Collaborate with internal teams to ensure thorough and timely resolutions for all members Maintain accurate records of all interactions and changes, ensuring compliance with communication standards and confidentiality of policy owner information Stay up-to-date with blithequark's policies, procedures, and products, continuously improving knowledge and skills to deliver exceptional service Requirements and Qualifications To be successful in this role, you will need to possess a minimum of 2 years of experience in a customer service-related position, where there is a high value placed on the customer/member experience. Insurance or call center experience is preferred, and you should have demonstrated basic mathematical aptitude, technical aptitude, and experience navigating and operating multiple computer applications and telephone technologies. A basic understanding and knowledge of life insurance company operations, policies, and procedures, as well as knowledge of various insurance products, are also preferred. You should have completed high school and have some college-level coursework, and be able to support a VPN with a minimum internet speed of 25MB download and 5MB upload. Essential Qualifications: Minimum 2 years of experience in a customer service-related position Demonstrated basic mathematical aptitude Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies High School Diploma required; some college-level coursework preferred Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN Preferred Qualifications: Insurance or call center experience Basic understanding and knowledge of life insurance company operations, policies, and procedures Knowledge of various insurance products Completion of insurance industry or LOMA coursework What We Offer At blithequark, we offer a dynamic work environment with excellent benefits, competitive compensation, and opportunities for growth and development. As a Remote Member/Customer Services Advocate, you can expect: Benefits and Compensation: Competitive pay, $20/hr (plus shift premiums available based on scheduled hours) Work from home opportunities available Earn up to $2,500 in the first year in Retention Bonuses Medical Benefits available on 1st day of employment, with family coverage available Dental, Vision, Life, and Disability coverage Performance-based incentive plan Retirement Savings options, such as a pension and 401k, available with a Company match Generous Paid Time Off Plan, including Holiday Pay, Floating Holiday Days, and a very generous vacation policy Complimentary blithequark Basic Membership Tuition reimbursement Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. As a Remote Member/Customer Services Advocate, you will have access to training and development programs, as well as opportunities for advancement and professional growth. You will be part of a collaborative and team-driven atmosphere, where you can share your ideas, learn from others, and contribute to the success of our organization. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment, where our employees feel valued, respected, and supported. We believe in fostering a culture of transparency, trust, and open communication, where everyone can thrive and reach their full potential. As a Remote Member/Customer Services Advocate, you will be part of a dynamic and fast-paced team, where you can make a real difference in the lives of our members. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and building lasting relationships, we encourage you to apply for this exciting opportunity. As a Remote Member/Customer Services Advocate at blithequark, you will be part of a leading insurance organization, with a strong foundation of trust, transparency, and exceptional customer service. You will have the opportunity to grow and develop in your career, while making a real difference in the lives of our members. Apply now and join our team of dedicated and passionate professionals, who are committed to delivering outstanding experiences and building lasting relationships with our members. Apply for this job