**Experienced Remote Medical Customer Service Representative – Specialty Network Programs Support**

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer service? Do you have a strong desire to make a positive impact on people's lives? If so, we invite you to join our dynamic team of remote customer service professionals at Workwarp, a leading organization dedicated to empowering individuals to live longer and healthier lives. For over two decades, our client has been a pioneer in the healthcare industry, providing innovative solutions and exceptional support to its members nationwide. As a Remote Medical Customer Service Representative, you will play a vital role in our mission by providing outstanding support to our members, addressing their inquiries, and delivering comprehensive information about their membership. **About Us** At Workwarp, we believe that everyone deserves access to quality healthcare and support. Our organization is committed to empowering individuals to take control of their health and well-being, and we're looking for like-minded professionals to join our team. As a remote customer service representative, you'll be part of a high-volume call center that operates 24/7, providing support to our members across the country. **Key Responsibilities** As a Remote Medical Customer Service Representative, your key responsibilities will include: * Answering incoming calls professionally, accurately, timely, and courteously * Determining the nature of calls and logging information in the Communication Log * Accessing member information using proprietary systems to assist callers * Forwarding inquiries requiring further research to the appropriate department * Transferring calls to specialized queues for complex issues (e.g., claims, authorizations) * Utilizing available resources to provide timely responses * Managing time effectively to ensure calls are answered promptly, and follow-ups are completed in a timely manner * Meeting or exceeding minimum key job accountabilities for the Customer Service Representative role * Documenting all calls appropriately * Attending weekly staff meetings to discuss issues and promote teamwork * Responding to requests from internal and external customers as needed **Essential Qualifications** To be successful in this role, you'll need: * A high school diploma or equivalent * A minimum of one year of customer service experience; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills **Preferred Qualifications** While not required, we prefer candidates with: * Experience in the healthcare industry * A background in medical terminology or a related field * Proficiency in multiple software systems and applications **Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced, dynamic environment * Strong time management and organizational skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and other software applications * Strong attention to detail and accuracy **Career Growth Opportunities and Learning Benefits** At Workwarp, we're committed to helping our employees grow and develop their careers. As a Remote Medical Customer Service Representative, you'll have access to: * Ongoing training and development opportunities * Career advancement opportunities within the organization * A supportive and collaborative work environment * Opportunities for professional growth and development **Work Environment and Company Culture** As a remote customer service representative, you'll work from the comfort of your own home, with a designated workspace and company-provided technology. Our organization values flexibility, work-life balance, and employee well-being, and we offer a range of benefits and perks to support our employees' physical and mental health. **Compensation, Perks, and Benefits** As a full-time regular employee, you'll receive: * A competitive hourly rate of up to $15.00 per hour * Comprehensive benefits package, including: + 401(k) matching + Dental insurance + Health insurance + Life insurance + Paid time off + Vision insurance * Opportunities for career advancement and professional growth * A supportive and collaborative work environment **Schedule and Availability** As a Remote Medical Customer Service Representative, you'll work a standard 8-hour shift, Monday through Friday, with no weekends. You'll be required to be available to work a minimum of 40 hours per week, with flexibility to work additional hours as needed. **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and welcoming you to our team! Apply for this job