Experienced Remote Medical Customer Service Representative - Patient Advocacy and Access to Care at blithequark
Join the blithequark Team as a Remote Medical Customer Service Representative blithequark is seeking a compassionate and experienced Medical Customer Service Representative to join our team remotely from Waco, TX, or surrounding areas. As a vital part of our Member Services team, you will serve as an advocate for our Members, ensuring they receive the care they need while navigating the complexities of the healthcare system. If you have a passion for delivering exceptional customer service, promoting health education, and resolving access barriers, we encourage you to apply for this rewarding opportunity. About blithequark and the Healthcare Industry blithequark is a leading player in the healthcare industry, dedicated to providing innovative solutions that improve the lives of our Members. We operate at the intersection of healthcare and technology, working tirelessly to bridge the gap between our Members, healthcare providers, and health plans. Our mission is to empower our Members to take control of their health, and we're committed to fostering a culture of compassion, empathy, and understanding. Job Summary As a Remote Medical Customer Service Representative at blithequark, you will play a critical role in ensuring our Members have access to the care they need. You will act as a liaison between our Members, healthcare providers, and health plans, resolving access barriers and promoting health education. Your expertise and experience will help us deliver exceptional customer service, identify systemic issues, and develop solutions to improve the overall healthcare experience. Key Responsibilities Member Advocacy: Serve as a primary point of contact for our Members, advocating on their behalf to ensure they receive the care they need. Establish a community presence, promote Member education, and identify and resolve systemic barriers that limit access to care. Complaint Resolution: Receive and respond to Member complaints and formal grievances, identifying potential access barriers and resolving them according to our grievance procedure. Access and Cultural Sensitivity: Investigate and resolve access and cultural sensitivity issues identified by Member Services staff, State staff, providers, advocacy organizations, and recipients. Community Engagement: Participate in local community organizations to acquire knowledge and insight regarding the special healthcare needs of our Members. Update and revise educational materials as necessary. Collaboration and Communication: Serve as a primary contact for Member advocacy groups, human services agencies, and State entities. Maintain confidentiality per HIPAA guidelines. Essential Qualifications Education: High school diploma or equivalent required. Experience: 3 years of customer service experience in a healthcare environment. Skills: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Proficiency in Microsoft Office and electronic health records. Preferred Qualifications Medicare and/or Medicaid Experience: Previous experience working with Medicare and/or Medicaid programs. Bilingual: Fluency in Spanish. What We Offer At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Remote Medical Customer Service Representative, you'll enjoy: Competitive Compensation: A comprehensive salary and benefits package. Career Growth Opportunities: Ongoing training and development programs to enhance your skills and advance your career. Flexible Work Arrangements: The opportunity to work remotely from the comfort of your own home. Recognition and Rewards: Regular recognition and rewards for outstanding performance. Work Environment and Company Culture At blithequark, we pride ourselves on a culture of compassion, empathy, and understanding. Our team is dedicated to delivering exceptional customer service, and we're committed to fostering a work environment that is inclusive, supportive, and rewarding. As a remote team member, you'll be part of a dynamic and collaborative team that values flexibility, work-life balance, and professional growth. How to Apply If you're passionate about delivering exceptional customer service, promoting health education, and resolving access barriers, we encourage you to apply for this rewarding opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Equal Opportunity Employer blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job