**Experienced Remote Live Chat Support Specialist – Delivering Exceptional Customer Experiences at blithequark**

Are you passionate about delivering top-notch customer support and making a meaningful impact in the lives of individuals seeking integrated behavioral health and medical care resources? Do you thrive in a fast-paced, remote work environment where your problem-solving skills and customer-first attitude can shine? If so, we invite you to join our dynamic Customer Support team at blithequark as a Remote Live Chat Support Specialist. At blithequark, we believe that wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Our team of qualified, licensed clinical professionals works tirelessly to link care involving primary, mental health, and substance abuse treatment, with the ultimate goal of improving the overall health and well-being of our consumers. As a Remote Live Chat Support Specialist, you will play a pivotal role in delivering exceptional service and ensuring customer satisfaction, while working remotely with customers worldwide in English. **About blithequark** blithequark is a leading provider of integrated behavioral health and medical care resources, dedicated to ensuring that individuals receive the support they need to thrive. Our team of clinicians works closely with consumers to coordinate engagement in their care, ensuring proper management of medical and psychosocial needs. With a focus on delivering exceptional customer experiences, we strive to make a meaningful impact in the lives of our consumers every day. **Responsibilities** As a Remote Live Chat Support Specialist, you will be responsible for: * Responding to customer inquiries via live chat and email promptly and professionally, providing accurate information regarding products, services, policies, and procedures. * Resolving customer issues and complaints by identifying solutions or escalating to the appropriate team when necessary. * Recording customer interactions and updating account information in the designated systems. * Collaborating with internal teams to address and resolve recurring issues or enhance customer experiences. * Maintaining a high level of product knowledge to assist customers effectively and confidently. * Analyzing customer feedback to provide insights for improving the customer support experience. * Meeting and exceeding performance metrics, including response time, issue resolution time, and customer satisfaction scores. **Qualifications** To succeed in this role, you will need: * Proficiency in English with excellent written communication skills. * Previous experience in customer support or a similar role, preferably in a live chat environment. * Strong problem-solving abilities with a customer-focused mindset. * Ability to multitask and manage time effectively in a fast-paced, remote work setting. * Familiarity with customer support software like Zendesk, Intercom, or similar tools is a plus. * Comfortable with technology and quick to learn new systems or tools. * A high level of empathy, patience, and professionalism when interacting with customers. * Reliable internet connection and a quiet workspace conducive to remote work. **Essential Skills and Competencies** To excel in this role, you will need to possess: * Excellent written and verbal communication skills. * Strong problem-solving and analytical skills. * Ability to work effectively in a fast-paced, remote work environment. * Strong customer service skills, with a focus on delivering exceptional experiences. * Ability to multitask and manage time effectively. * Familiarity with customer support software and technology. * Comfortable with learning new systems and tools. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting the growth and development of our team members. As a Remote Live Chat Support Specialist, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Regular feedback and coaching to help you succeed in your role. * Opportunities for career advancement and professional growth. * A dynamic and supportive work environment that encourages collaboration and teamwork. **Work Environment and Company Culture** As a Remote Live Chat Support Specialist, you will work in a fast-paced, remote work environment where your problem-solving skills and customer-first attitude will make a meaningful impact every day. Our team is dedicated to delivering exceptional customer experiences, and we strive to create a work environment that is supportive, inclusive, and fun. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $75,000 per year. * Opportunities for career advancement and professional growth. * Ongoing training and development opportunities. * A dynamic and supportive work environment. * A comprehensive benefits package, including health, dental, and vision insurance. * A 401(k) retirement plan with company match. * Paid time off and holidays. **How to Apply** If you are passionate about delivering exceptional customer support and making a meaningful impact in the lives of individuals seeking integrated behavioral health and medical care resources, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Apply Now** To apply for this role, please visit our website at [insert link]. We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job