**Experienced Remote Live Chat Specialist – Empowering Families in Need at blithequark**

Are you a compassionate and skilled individual with a passion for making a positive impact in the lives of families in need? Do you possess excellent communication skills, a strong problem-solving attitude, and the ability to work independently? If so, we invite you to join our team at blithequark as a Remote Live Chat Specialist. As a key member of our support team, you will play a vital role in providing exceptional customer service to our online visitors, empowering them to navigate our services and programs with confidence. **About blithequark** blithequark is a dedicated organization committed to providing support and resources to families in need. Our mission is to empower families by offering safe housing, comprehensive services, and a supportive community. We believe in making a positive impact and are looking for passionate individuals like you to join our team. As a Remote Live Chat Specialist, you will be part of a dynamic and inclusive team culture that values compassion, empathy, and excellence in customer service. **Job Overview** We are seeking a skilled Remote Live Chat Specialist to provide excellent customer service through our live chat platform. As the first point of contact for our online visitors, you will assist with inquiries, provide information about our services, and help resolve any issues they may have. The ideal candidate will have outstanding communication skills, a compassionate attitude, and the ability to work independently. **Key Responsibilities** - Respond promptly to live chat inquiries from website visitors, ensuring that our online visitors receive timely and accurate information about our services and programs. - Provide accurate and up-to-date information about blithequark's services and programs, empowering our clients to make informed decisions about their needs. - Assist clients with questions, concerns, and issues in a professional and empathetic manner, demonstrating a deep understanding of our services and programs. - Document and escalate issues to the appropriate departments as needed, ensuring that our clients receive the support they need to navigate our services and programs. - Maintain up-to-date knowledge of all services and programs offered by blithequark, staying current on new developments and initiatives. - Follow up with clients to ensure their needs are met and provide additional support if necessary, demonstrating a commitment to client satisfaction and well-being. - Contribute to the improvement of live chat processes and protocols, helping to refine our customer service strategy and ensure that our online visitors receive the best possible experience. **Qualifications** - Previous experience in a customer service or support role, preferably in a remote setting, with a proven track record of delivering exceptional customer service. - Excellent written communication skills with a focus on clarity, empathy, and professionalism, ensuring that our online visitors receive accurate and helpful information. - Strong problem-solving skills and the ability to think on your feet, resolving complex issues and providing creative solutions to our clients. - Ability to work independently and manage time effectively, prioritizing tasks and meeting deadlines in a fast-paced remote work environment. - Proficiency with live chat software and CRM systems, ensuring seamless integration with our customer service strategy. - High-speed internet connection and a quiet, distraction-free work environment, ensuring that you can focus on delivering exceptional customer service. **Preferred Qualifications** - Experience in the non-profit sector or with social services, demonstrating a passion for making a positive impact in the lives of families in need. - Bilingual abilities (English/Spanish) are a plus, enabling you to communicate effectively with our diverse client base. **Benefits** - Flexible remote work environment, allowing you to work from the comfort of your own home and maintain a healthy work-life balance. - Opportunity to make a meaningful impact on the lives of families in need, empowering them to navigate our services and programs with confidence. - Professional development and training opportunities, helping you to refine your skills and advance your career in customer service. - Supportive and inclusive team culture, valuing compassion, empathy, and excellence in customer service. **How to Apply** If you are a motivated and compassionate individual with a passion for making a positive impact in the lives of families in need, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our mission at blithequark. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase . Free employee scheduling, time clock and hiring tools. Apply Job! Apply for this job