**Experienced Remote-Live Chat Agent – Crisis Intervention and Support Specialist at blithequark**

Are you passionate about making a difference in the lives of others? Do you have a knack for helping people through digital platforms? If so, we invite you to join blithequark as an Experienced Remote-Live Chat Agent – Crisis Intervention and Support Specialist. In this vital role, you will play a crucial part in supporting victims of crime through effective communication and crisis intervention, providing them with immediate support, information, and resources to aid in their recovery. At blithequark, we are committed to creating a safe and supportive online environment for those in need. Our team of dedicated professionals is passionate about making a positive impact on the lives of our clients, and we are seeking like-minded individuals to join our ranks. If you are a compassionate and dedicated individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading organization dedicated to providing support and resources to victims of crime. Our mission is to create a safe and supportive environment for those in need, and we are committed to delivering exceptional service to our clients. We believe that everyone deserves to be heard and valued, and we are passionate about making a difference in the lives of our clients. **Responsibilities** As an Experienced Remote-Live Chat Agent – Crisis Intervention and Support Specialist at blithequark, you will be responsible for: * Providing timely and empathetic support to clients via live chat, ensuring that they feel heard and valued * Assessing client needs and guiding them to appropriate resources and services, including community resources and support services * Documenting interactions and maintaining accurate records of client communication, adhering to organizational policies and confidentiality standards * Collaborating with team members to enhance service delivery and outcomes, including participating in training sessions and team meetings as required * Staying informed about community resources and support services, and providing clients with accurate and up-to-date information * Adhering to organizational policies and confidentiality standards, ensuring the highest level of professionalism and discretion * High school diploma or equivalent; relevant experience is preferred * Previous experience in customer service or crisis intervention is a plus * Strong written communication skills and attention to detail, with the ability to remain calm and empathetic in high-stress situations * Proficient in using computer systems and live chat software, with the ability to handle multiple tasks and prioritize responsibilities * Strong problem-solving skills, with the ability to think critically and creatively in high-pressure situations * Flexible schedule, with availability to work various shifts, including evenings and weekends **Essential Qualifications** * High school diploma or equivalent * Previous experience in customer service or crisis intervention is a plus * Strong written communication skills and attention to detail * Ability to remain calm and empathetic in high-stress situations * Proficient in using computer systems and live chat software * Strong problem-solving skills and ability to handle multiple tasks **Preferred Qualifications** * Bachelor's degree in a related field, such as social work or psychology * Previous experience working in a crisis intervention or support role * Certification in crisis intervention or a related field * Bilingual or multilingual skills **Skills and Competencies** * Excellent written and verbal communication skills * Strong problem-solving skills and ability to think critically and creatively * Ability to remain calm and empathetic in high-stress situations * Proficient in using computer systems and live chat software * Strong attention to detail and ability to maintain accurate records * Ability to work independently and as part of a team * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Remote-Live Chat Agent – Crisis Intervention and Support Specialist, you will have the opportunity to: * Participate in ongoing training and professional development opportunities * Collaborate with a team of dedicated professionals who are passionate about making a difference * Work in a dynamic and fast-paced environment that is constantly evolving * Develop your skills and expertise in crisis intervention and support * Pursue opportunities for advancement and career growth within the organization **Work Environment and Company Culture** blithequark is a remote-friendly organization that values flexibility and work-life balance. As a Remote-Live Chat Agent – Crisis Intervention and Support Specialist, you will have the opportunity to work from home and enjoy a flexible schedule. Our company culture is built on the values of compassion, empathy, and professionalism, and we are committed to creating a safe and supportive online environment for our clients. **Compensation, Perks, and Benefits** As a Remote-Live Chat Agent – Crisis Intervention and Support Specialist at blithequark, you will be eligible for: * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k, IRA) * Paid Time Off (Vacation, Sick & Public Holidays) * Work From Home **How to Apply** If you are a compassionate and dedicated individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and career advancement. **Disclaimer** blithequark is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time, and we are not responsible for any damages or losses resulting from the use of this job posting. Apply for this job