**Experienced Remote Healthcare Customer Support Specialist – Enhancing Member Benefits and Experience**

At arenaflex, we're dedicated to revolutionizing the way healthcare services are delivered, and we're seeking a highly skilled and compassionate Remote Healthcare Customer Support Specialist to join our team. As a key member of our customer support team, you will play a vital role in ensuring our members receive the best possible experience and benefits. If you're passionate about healthcare, customer service, and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, committed to empowering individuals to take control of their health and well-being. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive positive outcomes for our members. With a strong focus on collaboration, innovation, and continuous improvement, we strive to create a work environment that is inclusive, supportive, and rewarding. **Job Summary** As a Remote Healthcare Customer Support Specialist, you will be responsible for providing exceptional customer service to our members, addressing their concerns, and helping them navigate our healthcare services. Your primary goal will be to educate members on the benefits and services available to them, identify areas of opportunity, and overcome barriers to ensure they receive the best possible care. You will work closely with our Member Services and Provider Services teams to ensure seamless communication and collaboration. **Key Responsibilities** * Make outbound or receive inbound calls from members to schedule doctor appointments, assist with Health Needs Screenings, and facilitate payments to become eligible for enhanced benefits. * Influence members to take advantage of additional benefits available by educating them on enhanced services and recommending preferred providers. * Educate members on the utilization of Emergency Departments in non-emergent conditions and the impact on their benefits. * Identify and overcome barriers to enable members to complete needed health screenings, obtain necessary services, or make payments to secure enhanced benefits. * Review each member profile prior to outreach to identify areas of opportunity, including additional benefits available and opportunities for members to become eligible for additional benefits. * Participate in continuous quality improvement initiatives to ensure department and company goals are met and exceeded. * Review and analyze data for call reports to make adjustments as needed to the call approach for members to obtain information. * Act as a secondary resource for the Member Services or Provider Services call centers. **Essential Qualifications** * 2+ years of experience in customer service, healthcare, or a related field. * Excellent communication and interpersonal skills, with the ability to build rapport with members and colleagues. * Strong problem-solving and critical thinking skills, with the ability to analyze complex situations and develop effective solutions. * Proficiency in using technology, including CRM systems, to manage customer interactions and data. * Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. * Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports. **Preferred Qualifications** * Experience working in a healthcare setting, preferably in customer service or a related role. * Knowledge of healthcare benefits, services, and regulations. * Certification in customer service, healthcare, or a related field (e.g., Certified Customer Service Representative (CCSR)). * Experience working in a remote or virtual environment. * Familiarity with quality improvement initiatives and data analysis. **Skills and Competencies** * Excellent communication, interpersonal, and problem-solving skills. * Strong analytical and critical thinking skills. * Ability to work in a fast-paced environment and prioritize tasks. * Proficiency in using technology, including CRM systems. * Strong attention to detail and organizational skills. * Ability to maintain accurate records and reports. * Strong customer service skills, with a focus on empathy, active listening, and resolution. * Ability to work collaboratively with colleagues and stakeholders. * Strong adaptability and flexibility, with the ability to adjust to changing priorities and deadlines. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Remote Healthcare Customer Support Specialist, you will have opportunities to: * Develop your skills and knowledge in customer service, healthcare, and quality improvement. * Collaborate with experienced professionals and subject matter experts. * Participate in training programs and workshops to enhance your skills and knowledge. * Take on new challenges and responsibilities as you grow in your role. * Contribute to the development of new processes and initiatives. **Work Environment and Company Culture** arenaflex is committed to creating a work environment that is inclusive, supportive, and rewarding. As a Remote Healthcare Customer Support Specialist, you will: * Work from the comfort of your own home or office, with the flexibility to manage your schedule and work environment. * Collaborate with a diverse team of professionals who share your passion for healthcare and customer service. * Participate in regular team meetings and training sessions to stay connected and informed. * Enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Have access to a range of employee resources and support services, including mental health resources and employee assistance programs. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $45,000 - $65,000 per year, depending on experience and qualifications. * Comprehensive health insurance, including medical, dental, and vision coverage. * Retirement savings plan, including a 401(k) match. * Paid time off, including vacation days, sick leave, and holidays. * Access to a range of employee resources and support services. * Opportunities for professional growth and development. **How to Apply** If you're passionate about healthcare, customer service, and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply Now! Apply for this job