**Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist**

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient billing and customer service solutions. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills, resolve account balances, and find affordable payment plans. If you're passionate about delivering outstanding customer service, working from the comfort of your own home, and growing your career with a stable and award-winning company, we want to hear from you! **About arenaflex** arenaflex is a Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team operates on the simple yet powerful principles of integrity, passion, and respect. These values are the foundation of how we approach our clients' success and are the driving force behind our mission to change healthcare for the better. **What sets arenaflex apart?** * Family-owned business where you become part of the family, not just a number * Award-winning workplace: 2019-2023 Inside Arm voted us "Top 10 Best Places to Work" in our industry * Over 20 years of consistent and healthy growth with world-class clients * Your voice is heard and appreciated * You are a part of the success with your ideas and your efforts * You are appreciated and valued * Competitive pay and incentive programs * We promote from within! Grow your career with arenaflex * Work from home opportunity with modified in-office work options available for those who like the "office" setting **Job Summary** As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, helping patients and their families understand their medical bills, answer questions, and resolve account balances. This is a unique opportunity to make a meaningful impact in the lives of others while working in a stable and supportive environment. **Key Responsibilities:** * Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing and often unexpected medical bills * Providing outstanding customer service and collaborating with patients over the phone on affordable payment plans and taking payments by phone * Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day * Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus * Continuously improving, with supportive coaching/feedback from your manager and team leads and ongoing training **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * 1-2 years of experience in customer service, healthcare, or a related field * Excellent communication, listening, and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Proficiency in computer software applications, including Microsoft Office and Google Suite * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications:** * Experience in patient billing, customer service, or a related field * Familiarity with medical terminology and billing procedures * Certification in customer service or a related field * Experience working in a remote or virtual environment **Skills and Competencies:** * Excellent communication, listening, and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in computer software applications, including Microsoft Office and Google Suite * Strong attention to detail and accuracy * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development through training and coaching * Competitive pay and incentive programs * Flexible work arrangements, including remote work options * Collaborative and supportive work environment * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture:** * arenaflex is a family-owned business that values its employees and provides a supportive and inclusive work environment * Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of others * We promote from within and offer opportunities for career growth and development * Our company culture is built on the principles of integrity, passion, and respect **Compensation, Perks, and Benefits:** * Competitive base annual pay ranging from $37,440 - $43,680 based on prior experience * Monthly performance bonuses ranging from $100-$400 * Opportunities for career growth and development through training and coaching * Flexible work arrangements, including remote work options * Collaborative and supportive work environment * Recognition and rewards for outstanding performance and contributions * Comprehensive benefits package, including: + 401(k) and 401(k) matching + Dental insurance + Employee assistance program + Employee discount + Flexible spending account + Health insurance + Life insurance + Paid time off + Tuition reimbursement + Vision insurance **How to Apply:** If you're passionate about delivering outstanding customer service, working from the comfort of your own home, and growing your career with a stable and award-winning company, we want to hear from you! Apply now to become a part of the arenaflex team and start making a meaningful impact in the lives of others. Apply for this job