**Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist**

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient billing and customer service experiences. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills, resolve account balances, and find affordable payment plans. If you're passionate about delivering outstanding customer service, working from the comfort of your own home, and growing your career with a dynamic and award-winning organization, we'd love to hear from you! **About arenaflex** arenaflex is a Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're committed to making a positive impact on the lives of our clients and their patients. As a family-owned business, we prioritize our employees' well-being, growth, and success, and we're proud to have been recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm for four consecutive years (2019-2023). **What sets arenaflex apart?** * **Family-owned business**: You'll become part of the arenaflex family, not just a number. We prioritize our employees' growth, well-being, and success. * **Award-winning workplace**: We've been recognized as one of the "Top 10 Best Places to Work" in our industry, and we're committed to maintaining this standard. * **Over 20 years of consistent growth**: We've built a reputation for delivering exceptional customer service and supporting our clients' success. * **Your voice is heard**: We value your input and ideas, and we're committed to creating a work environment where everyone feels heard and appreciated. * **Competitive pay and incentives**: We offer a competitive salary range of $37,440 - $43,680 per year, plus monthly performance bonuses ranging from $100-$400. * **Promote from within**: We believe in growing our employees' careers from within, and we offer opportunities for advancement and professional development. * **Work from home opportunity**: You'll have the flexibility to work from home, with modified in-office work options available for those who prefer a traditional office setting. **Job Summary** As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include: * **Using empathy and excellent communication skills**: Help patients and their families understand complex medical bills, answer their questions, and resolve account balances. * **Providing outstanding customer service**: Collaborate with patients over the phone to create affordable payment plans and take payments by phone. * **Accurately documenting calls and follow-ups**: Use your computer proficiency, organization, and attention to detail to document all calls and follow-ups in our software systems. * **Supporting your team members**: Demonstrate a caring team focus, consistent attendance, and excellent work ethic to support your fellow team members. * **Continuously improving**: Receive supportive coaching and feedback from your manager and team leads, and participate in ongoing training to improve your skills and performance. **Essential Qualifications** * **High school diploma or equivalent**: Required * **1-2 years of customer service experience**: Preferred * **Excellent communication and interpersonal skills**: Ability to empathize with patients and their families, and provide outstanding customer service. * **Computer proficiency**: Familiarity with software systems and ability to accurately document calls and follow-ups. * **Attention to detail**: Ability to accurately process payments and resolve account balances. * **Team focus**: Willingness to support your fellow team members and demonstrate a caring team focus. **Preferred Qualifications** * **Experience in healthcare billing or customer service**: Preferred * **Certification in medical billing or customer service**: Preferred * **Bilingual or multilingual**: Ability to communicate with patients and their families in multiple languages. **Skills and Competencies** * **Excellent communication and interpersonal skills**: Ability to empathize with patients and their families, and provide outstanding customer service. * **Computer proficiency**: Familiarity with software systems and ability to accurately document calls and follow-ups. * **Attention to detail**: Ability to accurately process payments and resolve account balances. * **Team focus**: Willingness to support your fellow team members and demonstrate a caring team focus. * **Continuous learning**: Ability to receive supportive coaching and feedback from your manager and team leads, and participate in ongoing training to improve your skills and performance. **Career Growth Opportunities and Learning Benefits** * **Promote from within**: We believe in growing our employees' careers from within, and we offer opportunities for advancement and professional development. * **Ongoing training**: Participate in regular training sessions to improve your skills and performance. * **Mentorship**: Receive supportive coaching and feedback from your manager and team leads. * **Career development**: Opportunities for advancement and professional development within the organization. **Work Environment and Company Culture** * **Remote work opportunity**: Work from the comfort of your own home, with modified in-office work options available for those who prefer a traditional office setting. * **Flexible schedule**: 8-hour shift, Monday to Friday. * **Collaborative team environment**: Work with a dynamic and supportive team to provide exceptional customer service and support to patients and their families. * **Family-owned business**: You'll become part of the arenaflex family, not just a number. **Compensation, Perks, and Benefits** * **Competitive salary range**: $37,440 - $43,680 per year. * **Monthly performance bonuses**: Ranging from $100-$400. * **401(k) matching**: We offer a 401(k) matching program to help you save for your future. * **Dental insurance**: We offer comprehensive dental insurance to help you maintain good oral health. * **Employee assistance program**: Access to an employee assistance program to help you manage work-life balance and personal well-being. * **Employee discount**: Enjoy discounts on products and services from our partners. * **Flexible spending account**: Use a flexible spending account to set aside pre-tax dollars for healthcare expenses. * **Health insurance**: We offer comprehensive health insurance to help you maintain good physical and mental health. * **Life insurance**: We offer life insurance to help you protect your loved ones. * **Paid time off**: Enjoy paid time off to recharge and relax. * **Tuition reimbursement**: We offer tuition reimbursement to help you pursue higher education or professional development. * **Vision insurance**: We offer comprehensive vision insurance to help you maintain good eye health. **How to Apply** If you're passionate about delivering exceptional customer service, working from the comfort of your own home, and growing your career with a dynamic and award-winning organization, we'd love to hear from you! Apply now to become a part of the arenaflex team and start making a positive impact on the lives of our clients and their patients. Apply for this job