**Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist**

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient billing and customer service solutions to our valued clients. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills, resolve account balances, and find affordable payment plans. If you're passionate about delivering outstanding customer service, working from the comfort of your own home, and growing your career with a stable and award-winning company, we want to hear from you! **About arenaflex** arenaflex is a Customer Service Contact Center that has been a trusted partner to healthcare clients for over two decades. Our team is driven by a shared commitment to integrity, passion, and respect, which guides our approach to delivering exceptional service and support to our clients. As a family-owned business, we prioritize creating a work environment that values each team member's contributions, ideas, and well-being. Our award-winning workplace has been recognized as one of the "Top 10 Best Places to Work" in our industry, and we're proud to offer a range of benefits and opportunities for growth and development. **What sets arenaflex apart?** * **Family-owned business**: You'll become part of the arenaflex family, not just a number. * **Award-winning workplace**: We've been recognized as one of the "Top 10 Best Places to Work" in our industry for five consecutive years. * **Over 20 years of consistent growth**: We've built a reputation for stability and success with world-class clients. * **Your voice is heard**: Your ideas and contributions are valued and appreciated. * **Competitive pay and incentives**: We offer a competitive salary, monthly performance bonuses, and opportunities to win additional gift cards and prizes through our company and individual team contests. * **Promote from within**: We believe in growing our team members' careers and offer opportunities for advancement and professional development. **Job Summary** As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your key responsibilities will include: * **Empathetic communication**: Using your excellent listening, verbal, and written communication skills to help patients and their families understand complex medical bills and resolve account balances. * **Customer service**: Providing outstanding customer service and collaborating with patients over the phone to find affordable payment plans and take payments. * **Documentation**: Accurately documenting all calls and follow-ups in our software systems throughout each day. * **Team support**: Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus. * **Continuous improvement**: Continuously improving your skills and knowledge with supportive coaching, feedback, and ongoing training. **What You'll Need** * **Excellent communication and interpersonal skills**: Ability to empathize with patients and their families, and communicate effectively over the phone. * **Computer proficiency**: Proficiency in using computer software systems and tools to document calls and follow-ups. * **Organization and attention to detail**: Ability to accurately document calls and follow-ups, and maintain a high level of organization and attention to detail. * **Team focus**: Ability to work collaboratively with your fellow team members to achieve shared goals and objectives. * **Continuous learning**: Willingness to learn and improve your skills and knowledge with ongoing training and coaching. **Benefits and Perks** * **Competitive salary**: $37,440.00 - $43,685.00 per year, based on prior experience. * **Monthly performance bonuses**: Opportunities to earn additional bonuses through our company and individual team contests. * **401(k) matching**: Arenaflex matches a portion of your 401(k) contributions to help you save for your future. * **Dental insurance**: Comprehensive dental insurance to help you maintain good oral health. * **Employee assistance program**: Access to confidential counseling services to support your mental health and well-being. * **Employee discount**: Discounts on arenaflex products and services. * **Flexible spending account**: Ability to set aside pre-tax dollars for healthcare expenses. * **Health insurance**: Comprehensive health insurance to protect you and your loved ones. * **Life insurance**: Basic life insurance to provide financial security for your loved ones. * **Paid time off**: Accrued paid time off to relax and recharge. * **Tuition reimbursement**: Opportunities to pursue further education and professional development. * **Vision insurance**: Comprehensive vision insurance to protect your eye health. * **Work from home**: Ability to work from the comfort of your own home, with modified in-office work options available for those who prefer. **Schedule and Location** * **8 hour shift**: Monday to Friday, 8:00am - 5:00pm MST. * **Colorado location**: Required to be located in Colorado, with the option to work from home or in our Denver/Aurora office. **How to Apply** If you're passionate about delivering exceptional customer service, working from home, and growing your career with a stable and award-winning company, we want to hear from you! Apply now to become a part of the arenaflex team and start making a difference in the lives of patients and their families. Apply for this job