Experienced Remote Healthcare Billing and Customer Service Representative – Delivering Exceptional Patient Support and Driving Business Growth at arenaflex

Welcome to arenaflex: A Leader in Healthcare Billing and Customer Service arenaflex is a renowned Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our esteemed healthcare clients. With a strong foundation built on the principles of integrity, passion, and respect, we strive to make a positive impact in the lives of patients and their families. Our mission is to change healthcare for the better, and we invite you to join our team of compassionate and talented professionals who share our values and are committed to delivering exceptional service. What Sets arenaflex Apart As a family-owned business, we foster a culture of inclusivity, where every team member is valued and appreciated. Our award-winning workplace has been recognized as one of the "Top 10 Best Places to Work" in our industry from 2019 to 2023. With over 20 years of consistent growth and a portfolio of world-class clients, we offer a stable and supportive environment for our employees to thrive. At arenaflex, your voice is heard, and your contributions are recognized and rewarded. Job Summary: Remote Healthcare Billing and Customer Service Representative We are seeking caring and talented Remote Healthcare Billing and Customer Service Representatives to join our team. As a Remote Healthcare Billing and Customer Service Representative at arenaflex, you will play a vital role in helping patients and their families understand their medical bills and providing them with options to resolve any outstanding balances. If you are passionate about delivering exceptional customer service and are looking for a career with a solid company that offers stable hours, great benefits, and opportunities for growth, we encourage you to apply. Key Responsibilities: Utilize empathy, active listening, and excellent verbal and written communication skills to help patients and their families understand complex medical bills and address any questions or concerns they may have. Provide outstanding customer service and collaborate with patients over the phone to discuss affordable payment plans and process payments. Leverage your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day. Support your fellow team members with consistent attendance, a strong work ethic, and a caring team focus. Continuously improve your skills and knowledge through supportive coaching, feedback from your manager and team leads, and ongoing training. Essential Qualifications: To be successful in this role, you should possess: Excellent communication and interpersonal skills, with the ability to empathize with patients and their families. Strong computer proficiency, with experience using software systems to document calls and follow-ups. Organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. A strong work ethic and commitment to delivering exceptional customer service. Ability to work independently in a remote setting, with minimal supervision. Preferred Qualifications: While not required, the following qualifications are preferred: Previous experience in healthcare billing, customer service, or a related field. Knowledge of medical terminology and billing procedures. Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. Strong problem-solving and analytical skills, with the ability to think critically and outside the box. Skills and Competencies: To excel in this role, you should possess the following skills and competencies: Communication: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. Empathy: Ability to understand and empathize with patients and their families, providing a supportive and caring experience. Technical: Strong computer proficiency, with experience using software systems to document calls and follow-ups. Organizational: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records. Adaptability: Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines. Career Growth Opportunities and Learning Benefits: At arenaflex, we are committed to the growth and development of our employees. As a Remote Healthcare Billing and Customer Service Representative, you will have access to ongoing training, coaching, and feedback to help you develop your skills and advance your career. We promote from within, and our team members have opportunities to move into leadership roles or explore other areas of the business. Work Environment and Company Culture: arenaflex offers a supportive and inclusive work environment that values diversity, equity, and inclusion. Our team members are passionate about delivering exceptional service, and we foster a culture of collaboration, respect, and empathy. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the option to participate in modified in-office work arrangements for those who prefer a traditional office setting. Compensation, Perks, and Benefits: arenaflex offers a competitive compensation package, including: Base annual pay ranging from $37,440 to $43,680, based on prior experience. Monthly performance bonuses ranging from $100 to $400. Company and individual team contests with gift cards and prizes, ranging from $200 to $300 per month. Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, life insurance, paid time off, tuition reimbursement, and vision insurance. Opportunities for career growth and professional development. Conclusion: If you are a compassionate and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for the Remote Healthcare Billing and Customer Service Representative role at arenaflex. With our commitment to integrity, passion, and respect, we offer a supportive and inclusive work environment that values diversity, equity, and inclusion. Join our team and be part of a mission to change healthcare for the better. Apply for this job