Experienced Remote Customer Support Representative - Live Chat and Social Media Support

Join the blithequark Team as a Remote Customer Support Representative blithequark is seeking highly motivated and customer-focused individuals to join our team as Remote Customer Support Representatives. As a live chat support agent, you will be the face of our company, providing exceptional customer experiences and support to our clients through live chat on our website and social media accounts. This is a fantastic opportunity to work remotely from anywhere in the world, set your own schedule, and be part of a dynamic team that values flexibility and work-life balance. About blithequark blithequark is a leading provider of customer support solutions, helping businesses around the world deliver exceptional customer experiences. Our team is dedicated to providing top-notch support to our clients, and we're looking for talented individuals to join our team. With a focus on innovation, flexibility, and customer satisfaction, we're committed to creating a work environment that's engaging, challenging, and rewarding. Job Summary As a Remote Customer Support Representative at blithequark, you will be responsible for handling live chat messages from customers on our website and social media accounts. You will provide support and answer questions from existing and potential customers, resolving issues and addressing concerns in a timely and professional manner. This is a fantastic opportunity to develop your customer service skills, work independently, and be part of a team that's passionate about delivering exceptional customer experiences. Key Responsibilities Provide live chat support to customers on our website and social media accounts Respond to customer inquiries and resolve issues in a timely and professional manner Address customer concerns and complaints, and escalate issues to senior support agents when necessary Provide product information and answer questions about our services Work independently to manage your own schedule and prioritize tasks Follow provided steps and instructions to ensure consistency and quality in your work Maintain accurate records of customer interactions and provide feedback to improve our support processes Essential Qualifications A device able to access social media and website chat functions (phone, tablet, or laptop) Reliable internet connection Ability to work independently and manage your own schedule Strong communication and customer service skills Ability to closely follow provided steps and instructions 10+ hours availability per week Preferred Qualifications Previous experience in customer support or a related field Excellent problem-solving and analytical skills Ability to work in a fast-paced environment and prioritize tasks Strong attention to detail and accuracy Experience with live chat software and social media platforms What We Offer At blithequark, we're committed to providing a supportive and engaging work environment that allows our team members to grow and thrive. Here are just a few benefits of working with us: Competitive hourly rate of $25-$35 per hour Flexible scheduling and remote work arrangement Full training and support to ensure your success Opportunities for career growth and professional development Recognition and rewards for outstanding performance Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop their skills. Here are just a few ways we support career growth and learning: Comprehensive training program to ensure your success in the role Ongoing coaching and feedback to help you improve your skills Opportunities for advancement and career growth Access to industry-leading tools and technologies Professional development opportunities, including workshops and conferences Work Environment and Company Culture At blithequark, we're proud of our company culture and work environment. Here are just a few things you can expect: Flexible and remote work arrangements Collaborative and supportive team environment Opportunities for socialization and connection with colleagues Recognition and rewards for outstanding performance A focus on work-life balance and employee well-being Compensation, Perks, and Benefits At blithequark, we're committed to providing a comprehensive compensation package that includes: Competitive hourly rate of $25-$35 per hour Flexible scheduling and remote work arrangement Opportunities for career growth and professional development Recognition and rewards for outstanding performance A supportive and engaging work environment Why Join blithequark? If you're looking for a challenging and rewarding role that allows you to work remotely and be part of a dynamic team, then blithequark is the perfect fit for you. Here are just a few reasons why you should join our team: Opportunity to work with a leading provider of customer support solutions Flexible scheduling and remote work arrangement Competitive hourly rate and opportunities for career growth Collaborative and supportive team environment Recognition and rewards for outstanding performance How to Apply If you're excited about this opportunity and think you'd be a great fit for our team, please apply today! We can't wait to hear from you and discuss how you can join our team. Don't miss out on this opportunity to join a dynamic team and take your career to the next level. Apply now and start your journey with blithequark! Apply for this job