Experienced Remote Customer Support and Product Management Professional - Driving Client Insights and Data-Driven Decision Making at blithequark

Introduction to blithequark At blithequark, we are revolutionizing the way we approach customer support and product management. As a leader in the industry, we are committed to providing exceptional experiences for our customers and driving business growth through data-driven decision making. Our team is dedicated to creating a culture of innovation, inclusivity, and excellence, and we are seeking a talented and experienced professional to join our ranks as a Remote Customer Support and Product Management expert. Job Overview In this exciting role, you will be responsible for driving the development and execution of the Client Investigation Center product procedure, with a focus on building high-quality and straightforward entry points for internal buyers of client research and insights. You will define and communicate a clear methodology, prioritization, and timelines for the Client Investigation Center, ensuring that tools are constructed and scaled to meet the security and reliability needs of internal teams analyzing customer data and behavior. Key Responsibilities Drive the development and execution of the Client Investigation Center product procedure, focusing on quality and straightforward entry points for internal buyers Define and communicate a clear methodology, prioritization, and timelines for the Client Investigation Center Ensure tools are constructed and scaled to meet the security and reliability needs of internal teams analyzing customer data and behavior Define and track key performance indicators (KPIs) and metrics to measure success and internal adoption of the Client Insightful Center Stay up-to-date with industry trends and advancements in customer digital identity, customer analysis, data security, and protection, identifying potential opportunities for product development and differentiation Collaborate with Designing, blithequark Interface, Data Adventures, blithequark+, and Marketing teams to deliver high-quality customer insight solutions with a strong emphasis on data security and customer privacy Essential Qualifications To be successful in this role, you will need to possess a Bachelor's degree in a relevant field, such as computer science, engineering, or a related area. You will also need to have a minimum of 7 years of experience in product management, with a strong background in driving the development and execution of product procedures and managing cross-functional teams. Preferred Qualifications While not required, a Master's degree in Computer Science, Engineering, Business Administration, or a related field is highly preferred. Additionally, experience as a product manager, preferably managing consumer-facing, large-scale, highly complex B2B/C products, is highly desirable. We also value candidates with a background in creating inclusive digital experiences, demonstrating expertise in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Strong product management skills, with experience in driving the development and execution of product procedures Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams Strong analytical and problem-solving skills, with experience in analyzing customer data and behavior Experience with data security and protection, with a strong emphasis on customer privacy Knowledge of industry trends and advancements in customer digital identity, customer analysis, and data security Experience with accessibility best practices and implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Remote Customer Support and Product Management expert, you will have access to a range of training and development programs, including our Live Better U education benefit program, which provides fully paid tuition, books, and fees for eligible employees. You will also have the opportunity to work with a talented and experienced team, collaborating on exciting projects and contributing to the development of innovative solutions. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and dynamic company culture. Our team is dedicated to creating a culture of excellence, innovation, and inclusivity, and we are committed to providing a work environment that is supportive, collaborative, and fun. As a remote employee, you will have the flexibility to work from home, with the opportunity to connect with your colleagues and contribute to the development of our company culture. Compensation, Perks, and Benefits At blithequark, we offer a competitive salary range of $35-45 per year, as well as a range of perks and benefits, including: Medical benefits, including clinical, vision, and dental coverage Financial benefits, including 401(k), stock purchase, and company-paid life insurance Time-off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting leave Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy cost reimbursement, and more Annual or quarterly performance bonuses Stock options Conclusion If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Remote Customer Support and Product Management expert at blithequark, you will have the opportunity to drive business growth, develop innovative solutions, and contribute to the development of our company culture. Don't miss out on this chance to join our talented team and take your career to the next level. Apply now and discover the benefits of working at blithequark! Apply for this job