**Experienced Remote Customer Success Representative – K-12 Education Technology Support**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the education sector? Do you thrive in a fast-paced, dynamic environment and enjoy building long-lasting relationships with clients? If so, we invite you to join our team as a Remote Customer Success Representative at Think Academy US, a leading education technology company dedicated to providing innovative learning services to K-12 students. **About Think Academy US** As a subsidiary of TAL Education Group, a global leader in education technology, Think Academy US is committed to revolutionizing the way students learn and grow. With a mission to foster critical thinking, logic skills, and goal-oriented education, we provide a comprehensive range of services that cater to the diverse needs of our students and their families. Our cutting-edge platform has already reached over 6 million students worldwide, and we're excited to expand our reach in the US market. **Your Role** As a Customer Success Representative, you will be the primary point of contact for our parent-clients, ensuring their concerns are heard, understood, and addressed promptly. Your responsibilities will include: * Acting as the go-to resource for parent-clients, providing timely and effective support to meet their needs * Building positive, long-lasting relationships with parents and students through exceptional service and communication * Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner * Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls **Key Responsibilities:** * Provide exceptional customer service, ensuring timely and effective resolution of parent-clients' concerns * Build and maintain strong relationships with parents and students through regular communication and support * Collaborate with internal teams to resolve complex issues and provide seamless support to clients * Develop and implement scalable systems and processes to improve the customer journey * Stay up-to-date with product knowledge and features to provide accurate information and support to clients **What We're Looking For** * Previous customer service or customer-facing experience, preferably in the education sector * Passion for learning and growth, with a willingness to tackle challenges head-on within a team * Strong verbal and written communication skills, with the ability to understand and address customer needs effectively * Comfortable working in a remote, fast-paced, and dynamic environment * Quick and clear in communication, with a knack for timely responses * Fluency in Mandarin (speaking, reading, and writing) is essential **Essential Qualifications:** * 1-2 years of customer service or customer-facing experience * High school diploma or equivalent required; bachelor's degree preferred * Strong communication and interpersonal skills * Ability to work in a remote environment with minimal supervision * Proficiency in Microsoft Office and Google Suite **Preferred Qualifications:** * Experience in the education sector or a related field * Previous experience in a customer success or account management role * Familiarity with education technology platforms and tools * Strong analytical and problem-solving skills **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Proficiency in Microsoft Office and Google Suite * Strong attention to detail and organizational skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits:** * Professional growth and development opportunities through hands-on, real-world experience * Training and support to enhance your skills and knowledge in customer success and education technology * Opportunities to work with a diverse team of professionals and contribute to the growth and success of the company * Flexible remote work arrangements to balance work and personal life **Work Environment and Company Culture:** * Remote work arrangement with flexible hours and minimal supervision * Collaborative and dynamic work environment with a diverse team of professionals * Opportunities for professional growth and development through training and support * Recognition and rewards for outstanding performance and contributions to the company **Compensation, Perks, and Benefits:** * Competitive hourly rate: $18-$20/hour * Flexible remote work arrangement with flexible hours and minimal supervision * Performance-based commission: rewarding hard work with extra earnings * Professional growth and development opportunities through hands-on, real-world experience * Recognition and rewards for outstanding performance and contributions to the company **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the education sector, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team and contribute to the growth and success of Think Academy US. Apply now and take the first step towards a rewarding career in customer success and education technology! Apply for this job