Experienced Remote Customer Solutions Representative – Delivering Exceptional Service and Solutions to Residential Customers

Introduction to blithequark At blithequark, we pride ourselves on being a leading provider of exceptional customer service, serving over 1.3 million customers across the United States. As part of our commitment to delivering outstanding service, we are seeking a highly skilled and dedicated Remote Customer Solutions Representative to join our customer care team. Our company is built on a foundation of empowering employees, community members, and initiatives through volunteerism and investments in organizations that support education, sustainability, and wellbeing. We believe in fostering a culture that values listening to our customers and delivering solutions through exceptional service. About the Role As a Remote Customer Solutions Representative at blithequark, you will play a vital role in delivering best-in-class service to our residential customers. You will be responsible for guiding customers through their challenges and solving problems in a fast-paced and dynamic environment. If you are a proactive, solution-oriented individual with a passion for people and problem-solving, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to and resolve customer inquiries during the first contact, assisting with payment plans, billing questions, service orders, outage reports, and natural gas calls Educate customers about blithequark processes, policies, regulations, and customer tools to deliver a positive customer experience Adhere to a specific daily schedule, including start and end times, scheduled breaks, and lunches Participate in training sessions and ongoing development to enhance your skills and knowledge Work collaboratively with colleagues to achieve service level goals and provide support during peak periods Utilize problem-solving skills to analyze customer issues and provide effective solutions Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: A high school diploma or equivalent Customer service or retail experience is highly desirable Proficiency with MS Office and basic math skills A minimum internet speed of at least 7 mbps upload and 20 mbps download Ability to live within 2 hours of one of our four call center locations A proactive, solution-oriented approach to resolving customer issues Strong verbal and written communication skills A positive and empathetic attitude, with a natural tendency to problem-solve in stressful situations Preferred Qualifications While not essential, the following qualifications are highly desirable: Previous experience in a customer-facing role, preferably in a remote or call center environment Knowledge of energy industry regulations and practices Experience with customer relationship management (CRM) software and other technology platforms Bilingual or multilingual skills Skills and Competencies To excel in this role, you will need to demonstrate the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and adapt to changing situations Empathy and understanding of customer needs and concerns Proactive and solution-oriented approach to resolving customer issues Ability to work collaboratively with colleagues and contribute to a positive team culture Career Growth and Development At blithequark, we are committed to investing in the growth and development of our employees. As a Remote Customer Solutions Representative, you will have access to: Comprehensive training programs to enhance your skills and knowledge Ongoing coaching and feedback to support your career development Opportunities for advancement and career progression within the company Professional development initiatives, including mentorship and networking opportunities Work Environment and Company Culture At blithequark, we pride ourselves on fostering a positive and inclusive work environment that values diversity, equity, and inclusion. As a Remote Customer Solutions Representative, you will be part of a dynamic and supportive team that is committed to delivering exceptional customer service. Our company culture is built on the following values: Empathy and understanding of customer needs and concerns Proactive and solution-oriented approach to resolving customer issues Collaboration and teamwork to achieve common goals Continuous learning and development to enhance skills and knowledge Recognition and reward for outstanding performance and contributions Compensation and Benefits As a Remote Customer Solutions Representative at blithequark, you will be eligible for a competitive compensation package, including: A starting hourly rate of $17.25 Comprehensive benefits, including medical, dental, vision, disability, and life insurance 401(k) matching and retirement savings plan Paid holidays, vacations, personal days, and wellness breaks Full-time remote work options, with the opportunity to work in one of our four call center locations All workstation and peripheral equipment provided for remote work Conclusion If you are a motivated and customer-focused individual with a passion for problem-solving and delivering exceptional service, we encourage you to apply for the Remote Customer Solutions Representative role at blithequark. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company. Apply now to take the first step in your career with blithequark! Apply for this job