**Experienced Remote Customer Service Representative – Patient Support and Order Entry**

Are you a customer service professional with a passion for delivering exceptional patient care and support? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's dynamic Customer Support Center as a Remote Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch support to our patients and healthcare professionals, while also contributing to the growth and success of our organization. **About blithequark** At blithequark, we are the nation's leading provider of oxygen, durable medical equipment, and clinical respiratory services. Our commitment to delivering exceptional patient care and support has earned us a reputation as an industry leader, and we continue to transform the way respiratory care is delivered to our patients. Our inclusive, open, and friendly environment is focused on the success of our associates, and we offer a comprehensive benefits package with flexible options to fit your individual needs. **Why Join blithequark?** * **Culture**: Our culture is built on a foundation of inclusivity, openness, and friendliness, where every associate feels valued and supported. * **Benefits**: Our comprehensive benefits package includes flexible options to fit your individual needs, ensuring that you have the support you need to thrive in your role. * **Growth**: As an industry leader, we continue to transform the way respiratory care is delivered to our patients, offering opportunities for growth and development that will take your career to the next level. **Job Summary** As a Remote Customer Service Representative, you will be responsible for providing exceptional support to our patients and healthcare professionals, while also contributing to the growth and success of our organization. Your primary responsibilities will include: * **Accurately entering patient orders and related medical information** into our company software application, ensuring that all information is accurate and up-to-date. * **Making timely updates and corrections** to patient orders, ensuring that our patients receive the best possible care. * **Effectively communicating** with healthcare professionals and patients, providing clear and concise information and resolving any issues that may arise. * **Working closely with existing patients** to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * **Successfully manage both inbound and outbound phone calls** in a positive and professional manner, ensuring that every interaction is exceptional. * **Read and analyze documents** such as patient orders, using your analytical skills to identify any issues or concerns. * **Carry out oral and written instructions**, using your communication skills to ensure that every interaction is clear and concise. * **Work both independently and as part of a team**, using your collaboration skills to achieve common goals. * **Time-management and organizational skills** necessary to effectively manage multiple expectations in a fast-paced environment, ensuring that every task is completed on time. * **Exceptional verbal and written communication, interpersonal, and active-listening skills**, using your communication skills to build strong relationships with our patients and healthcare professionals. * **High school diploma or general education degree (GED)**, related experience and/or training, or equivalent combination of education and experience. * **Computer entry experience** necessary, using your technical skills to accurately enter patient orders and related medical information. **Technology Requirements** This position requires the use of your own equipment, which must meet the following technical requirements: * **Internet**: High Speed (Minimum 50 mbps download /20 mbps upload) * **Ethernet port or adaptor**: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required. * **Processor**: 1.6 GHz or greater * **Memory**: Minimum of 8 GB RAM * **Browser**: Chrome, Edge * **Operating System**: Windows 10 or 11 (No Chromebooks, No Mac's) * **Monitors**: Dual monitors * **Headset and Webcam or internal camera**: Wired, USB to be used during training/interviews * **Private HIPPA Compliant Workspace**: must be in a non shared room of the residence. **Benefits** As a Remote Customer Service Representative, you will be eligible for the following benefits: * **401(k)**: A comprehensive retirement plan that will help you save for your future. * **401(k) matching**: We will match your contributions to your 401(k) plan, ensuring that you have a secure financial future. * **Dental insurance**: Comprehensive dental insurance that will cover your dental expenses. * **Health insurance**: Comprehensive health insurance that will cover your medical expenses. * **On-the-job training**: We will provide you with comprehensive training to ensure that you have the skills and knowledge you need to succeed in your role. * **Paid time off**: You will be eligible for paid time off, ensuring that you have a healthy work-life balance. * **Professional development assistance**: We will provide you with opportunities for professional development, ensuring that you have the skills and knowledge you need to advance in your career. * **Referral program**: You will be eligible for our referral program, which will reward you for referring friends and family to our organization. * **Vision insurance**: Comprehensive vision insurance that will cover your vision expenses. * **Work from home**: You will have the flexibility to work from home, ensuring that you have a healthy work-life balance. **How to Apply** If you are a customer service professional with a passion for delivering exceptional patient care and support, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our organization and to submit your application. We look forward to hearing from you! Apply for this job