Experienced Remote Customer Service Representative – Non Emergency Medical Transportation Program Support

Welcome to arenaflex arenaflex is a leading GovCon Solutions and Services provider, dedicated to supporting Federal Agencies, State Governments, and Commercial Companies with mission-critical programs. With a proven track record of delivering exceptional support around the globe since 2008, we are now seeking talented and compassionate individuals to join our team as Remote Customer Service Representatives. In this role, you will be the front-line representative and image of arenaflex, providing top-quality customer service experience to a diverse customer population. About the Role We are currently supporting a Non Emergency Medical Transportation Program and have multiple Remote Customer Service Representative openings available. As a Remote Customer Service Representative, you will handle a variety of tasks, including incoming phone calls, general clerical tasks, data entry, processing picture IDs, handling customer requests, and administrative support. Your primary responsibility will be to provide exceptional customer service, ensuring that all customers receive timely and professional assistance. Key Responsibilities: Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels Provide top-quality customer service experience to a diverse customer population, responding to all inquiries within a timely and professional manner Enter Customer Contact information into appropriate software systems, ensuring accuracy of data entries Schedule trips in the most cost-effective manner, meeting job-specific key performance indicators and goals Respond to and document customer complaints, maintaining confidentiality and complying with HIPAA regulations Maintain daily customer scheduling for Eligibility staff, collecting, tracking, and maintaining all monies collected for replacement IDs Communicate professionally with Leadership both internally and externally, maintaining program spreadsheets and regular attendance for assigned shifts Requirements and Qualifications To be successful in this role, you will need to possess the following essential qualifications: High School Diploma or GED Typing speed of 30 WPM or greater One year of customer service experience Six months of experience working in a customer service contact center (preferred) Authorization to work in the United States In addition to these requirements, we are looking for individuals with excellent communication and interpersonal skills, the ability to work in a fast-paced environment, and a strong commitment to providing exceptional customer service. Preferred Qualifications: Previous experience working in a remote or virtual environment Familiarity with transportation management systems and software applications Knowledge of HIPAA regulations and confidentiality protocols Experience working in a customer service contact center, preferably in a healthcare or transportation-related field What We Offer At arenaflex, we are committed to providing our employees with a supportive and inclusive work environment, opportunities for career growth and development, and a comprehensive benefits package. As a Remote Customer Service Representative, you can expect: Competitive hourly rate of $16.02 per hour Full-time employment with regular working hours Comprehensive benefits package, including dental, health, and vision insurance Opportunities for career growth and professional development A dynamic and supportive work environment, with a team of experienced professionals Work Environment and Culture At arenaflex, we pride ourselves on our commitment to excellence, integrity, and customer satisfaction. Our company culture is built on the values of respect, empathy, and teamwork, and we strive to create a work environment that is inclusive, supportive, and stimulating. As a Remote Customer Service Representative, you will be working from the comfort of your own home, with the flexibility to manage your workload and schedule. You will be part of a virtual team, with regular communication and collaboration with your colleagues and supervisors. How to Apply If you are a motivated and customer-focused individual, with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. To be considered for this role, you must be local to the state of Missouri, have a computer, telephone, and internet access, and be available to work an 8-hour shift. Please submit your application, including your resume and a cover letter, to be considered for this position. Conclusion Join arenaflex as a Remote Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional customer service and support. With a commitment to excellence, integrity, and customer satisfaction, we are the ideal employer for individuals who share our values and are passionate about making a difference. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job