Experienced Remote Customer Service Representative for Pet Pharmacy – Delivering Exceptional Support to Pet Parents in Kentucky

Introduction to Chewy and Our Mission At Chewy, America's #1 pet pharmacy, we are driven by a passion for delivering exceptional, memorable, and reliable experiences for pet parents every time. Our team is made up of strong, passionate individuals dedicated to making a difference in the lives of pets and their families. We believe that pets are more than just companions; they are beloved members of our families, and they deserve the best care possible. As a leader in the pet pharmacy industry, we are committed to providing outstanding care and wellness services that exceed our customers' expectations. Why Join Our Team? There are numerous reasons why people choose to work and stay at Chewy. Our competitive pay, great perks, and supportive culture are just a few of the benefits that set us apart. But what truly makes us unique is our ability to make pets, pet parents, and pet partners super happy! We are a team that values excellence, takes pride in everything we do, and recognizes the contributions of our team members. If you are looking for a career that offers a sense of purpose, opportunities for growth, and a culture of belonging, then we invite you to consider joining our team. About the Role We are seeking an experienced Customer Service Representative to join our team in Kentucky. As a remote employee, you will be working from the comfort of your own home, engaging directly with our pharmacy customers, and providing exceptional support and solutions to their needs. This role requires a high level of comfort with technology, excellent communication skills, and the ability to think critically and solve problems. If you are a self-motivated individual who is passionate about delivering exceptional customer experiences, then we encourage you to apply for this exciting opportunity. Key Responsibilities: Engage directly with pharmacy customers via inbound calls and other communication platforms to address a variety of topics and concerns. Research and problem-solve to determine appropriate solutions for customers, following up as needed to resolve issues and ensure customer satisfaction. Go above and beyond to "wow" our customers, thinking critically and creatively to provide solutions that meet their needs and exceed their expectations. Adhere to high safety and regulatory standards, ensuring that all interactions with customers are conducted in a professional and compliant manner. Collaborate with internal teams to resolve customer issues, share knowledge and best practices, and contribute to the continuous improvement of our customer service processes. Essential Qualifications: To be successful in this role, you will need: 1-2 years of experience working in a customer-focused environment, preferably in a remote or call center setting. Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner. Ability to multi-task, think critically, and solve problems in a fast-paced environment. Flexibility to shift schedule and work overtime as needed, including evenings and weekends. Must be able to pass a background check for a KY Rx Tech license and maintain compliance with all regulatory requirements. A strong commitment to being your best, with a passion for delivering exceptional customer experiences and a desire to continuously learn and improve. Preferred Qualifications: While not required, the following qualifications are preferred: Experience working in a pet-related industry or with pets in a personal or professional capacity. Knowledge of pharmacy operations, medications, and regulatory requirements. Experience with customer relationship management (CRM) software and other technology platforms. Bilingual or multilingual skills, with the ability to communicate effectively with customers who speak languages other than English. Skills and Competencies: To be successful in this role, you will need to possess the following skills and competencies: Communication skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. Problem-solving skills: Ability to think critically and solve problems in a fast-paced environment, with a focus on finding solutions that meet customer needs and exceed expectations. Technical skills: Proficiency with technology platforms, including CRM software, phone systems, and other tools used to support customer interactions. Time management skills: Ability to manage multiple priorities, meet deadlines, and maintain a high level of productivity in a remote work environment. Adaptability: Flexibility to adapt to changing circumstances, including shifts in schedule, workload, and customer needs. Career Growth Opportunities and Learning Benefits: At Chewy, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program to ensure a smooth transition into the role. Ongoing training and coaching to support your growth and development. Opportunities for advancement within the company, including leadership roles and specialized positions. Access to a range of benefits, including competitive pay, great perks, and a supportive culture. Work Environment and Company Culture: At Chewy, we pride ourselves on our supportive and inclusive culture. As a remote employee, you will be working from the comfort of your own home, but you will still be an integral part of our team. We offer a range of benefits and perks to support your well-being and job satisfaction, including: Competitive pay and benefits package. Great perks, including discounts on pet products and services. Supportive culture that values excellence, recognizes contributions, and fosters a sense of belonging. Opportunities for socialization and connection with colleagues, including virtual events and team-building activities. Compensation, Perks, and Benefits: We offer a competitive compensation package, including: Base salary plus incentives for meeting performance targets. Comprehensive benefits package, including medical, dental, and vision coverage. 401(k) plan with company match. Paid time off, including vacation, sick leave, and holidays. Great perks, including discounts on pet products and services. Conclusion: If you are a passionate and customer-focused individual who is looking for a career that offers a sense of purpose, opportunities for growth, and a culture of belonging, then we invite you to apply for this exciting opportunity. As a Customer Service Representative at Chewy, you will be part of a team that is dedicated to delivering exceptional experiences for pet parents and their families. You will have the opportunity to work from the comfort of your own home, engage with customers who share your passion for pets, and contribute to the growth and success of our company. Don't miss out on this opportunity to join our team and make a difference in the lives of pets and their families. Apply today! Apply for this job