Experienced Remote Customer Service Representative – Flexible Work from Home Opportunity with blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about making a positive impact on people's lives, and we believe that our work in facilitating payroll services for self-directed Medicaid programs is a vital part of this mission. As a leader in the industry, we are committed to providing exceptional customer service to our clients and their caregivers. If you share our passion for helping others and are looking for a flexible and fulfilling work from home opportunity, we encourage you to join our team as a Customer Service Representative. Job Overview As a Customer Service Representative with blithequark, you will have the opportunity to work from the comfort of your own home, setting your own schedule and enjoying a better work-life balance. You will be responsible for answering incoming calls from patients and caregivers, responding to their questions, and providing important information to help them navigate our programs. You will also make outbound calls to patients and caregivers, assist with enrollment and program applications, and utilize de-escalation techniques to support upset or frustrated callers. Key Responsibilities Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information Making outbound calls to patients and caregivers Actively assisting with enrollment, program applications, and set up in applicable systems Retrieving information to assist caregivers with any payroll-related inquiries Utilizing de-escalation techniques when supporting upset or frustrated callers Offering guidance and directions to both caregivers and patients to effectively resolve any issues they’re facing Documenting information and outcomes as necessary About You To be successful in this role, you should have at least one year of customer service experience and strong computer skills. You should also be able to offer empathy, patience, and a friendly demeanor at all times, as well as handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers. Additionally, you should have: Great active listening skills Excellent written and verbal communication skills Strong attention to detail The ability to multitask and adapt to change in a fast-paced environment A quality-focused mindset and a desire to achieve first call resolution whenever possible The ability to accurately and confidently work with numbers and discuss money Essential Qualifications In addition to the skills and competencies listed above, you should also have: A high school diploma or equivalent At least one year of customer service experience Strong computer skills and the ability to troubleshoot technical issues A reliable computer and internet connection that meets our technical requirements Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a healthcare or customer service environment Knowledge of Medicaid programs and payroll services Experience with customer relationship management (CRM) software Your Home Office Environment To be a successful Customer Service Representative with blithequark, you will need a dedicated home office space that meets our technical requirements. This includes: A computer with Windows 10 or 11 operating system 8GB of RAM and a 6-core processor At least 500MB of free space on your hard drive A sound card and up-to-date antivirus software Access to high-speed, hardwired internet (no Wi-Fi or satellite) Dual monitors and a USB noise-cancelling headset A webcam for certification and training purposes Flexible Hours of Operation As a Customer Service Representative with blithequark, you will enjoy flexible scheduling, with the ability to choose your own hours within our client's hours of operation. Our hours of operation are Monday through Saturday, 8:00 AM to 8:00 PM ET. Please note that our client requires contractors to work a minimum of 30-35 hours per week, with some hours on Mondays and Fridays preferred. Pay and Perks This flexible opportunity pays independent contractors $13 per hour. In addition to your hourly pay, you will also receive: A one-time payment of $250 after completing our certification program Free certification and ongoing development opportunities One-on-one mentorship and support The freedom and flexibility to choose your own schedule, within our client's hours of operation The chance to achieve better work-life balance and significant savings on expenses related to transportation, clothing, childcare, and food Access to blithequark Perks, a program that offers exclusive discounts and savings on a variety of common expenses Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including our certification program and one-on-one mentorship. You will also have the opportunity to advance within our company and take on new challenges and responsibilities. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of empathy, respect, and open communication, and we are committed to creating a workplace where our team members feel valued and appreciated. As a remote worker, you will be an integral part of our team and will have the opportunity to connect with your colleagues and supervisors through regular virtual meetings and training sessions. Conclusion If you are a motivated and compassionate individual who is looking for a flexible and fulfilling work from home opportunity, we encourage you to apply for our Customer Service Representative position. With blithequark, you will have the chance to make a positive impact on people's lives, while also enjoying a better work-life balance and significant savings on expenses. Don't miss out on this opportunity to join our team and start your new career today! Apply for this job