Experienced Remote Customer Service Representative – Delivering Personalized Health Care Solutions from the Comfort of Your Home in Virginia

Introduction to blithequark At blithequark, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle inspires our commitment to delivering enhanced, human-centric health care solutions in a rapidly changing world. Our brand, with heart at its core, sends a powerful message that the way we deliver our services is just as important as what we deliver. We empower every member of our team to play a vital role in transforming our culture and accelerating our ability to innovate and provide personalized, convenient, and affordable health care solutions. Job Overview We are seeking a highly skilled and compassionate Remote Customer Service Representative to join our team at blithequark. As a Member Service Representative, you will provide exceptional telephone assistance to Medicaid members and providers, addressing a wide range of inquiries, including eligibility, provider changes, and requests for ID cards. Your primary goal will be to deliver an outstanding experience to our callers every time, ensuring that their needs are met with empathy, understanding, and professionalism. Key Responsibilities Answer incoming calls from members and providers, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs. Provide accurate and timely information, ensuring that callers receive the support they need to navigate our health care services. Utilize high-speed internet connectivity via an ethernet cable (Wi-Fi is not permitted) to access our systems and provide seamless support to our callers. Participate in comprehensive training programs, including an initial six-week training schedule, to ensure that you have the knowledge and skills necessary to excel in this role. Work from the comfort of your own home, with the flexibility to commute to our Richmond, VA office when technical issues arise or as needed. Requirements and Qualifications To be successful in this role, you must possess excellent communication skills, both written and verbal, and be able to meet performance standards, attendance requirements, and call quality goals. You must also be self-sufficient, able to work independently from home, and demonstrate a strong ability to troubleshoot technical issues. Essential Qualifications High school diploma or equivalent required. Ability to communicate effectively with members and providers, both orally and in written form. Must be able to work from home and prove self-sufficiency. Must commute to the office in Richmond, VA when unable to work from home due to prolonged technical problems. Preferred Qualifications Experience working remotely in a call center setting. Familiarity with Medicaid and Medicare. Career Growth and Development At blithequark, we are committed to the growth and development of our team members. As a Remote Customer Service Representative, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for advancement within our organization. We empower our team members to take ownership of their careers, providing the tools and resources necessary to succeed and thrive in a rapidly changing health care landscape. Work Environment and Culture Our company culture is built on a foundation of heart, empathy, and compassion. We believe that our team members are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and empowering. As a Remote Customer Service Representative, you will be part of a dynamic team that is dedicated to delivering exceptional health care solutions and making a positive impact in the lives of our members and communities. Compensation and Benefits We offer a competitive pay range of $17.00 - $27.90 per hour, depending on experience, education, and other relevant factors. In addition to your compensation, you will enjoy a comprehensive benefits package, including medical, dental, and vision benefits, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also provide numerous well-being programs, education assistance, free development courses, and discount programs with participating partners. Conclusion If you are a compassionate and skilled customer service professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Customer Service Representative, you will have the chance to make a positive impact in the lives of our members, while enjoying the flexibility and autonomy of working from home. Join our team and become part of a dynamic and innovative organization that is shaping the future of health care. Don't miss this opportunity to bring your heart to every moment of health care. Apply now to become a part of the blithequark team and start making a difference in the lives of our members and communities. Apply for this job