**Experienced Remote Customer Service Representative – Delivering Exceptional Healthcare Experience**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives. As a key member of our team, you will play a vital role in shaping the customer experience and helping individuals navigate the complexities of healthcare insurance. **About blithequark** blithequark is a leading innovator in the healthcare industry, dedicated to making finding and enrolling in health insurance simple and accessible. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools empower millions of consumers across the country to make informed health plan decisions. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing innovative solutions for eligibility determination, plan selection, and enrollment technology. **Join Our Team** At blithequark, we believe in building a positive and motivating work environment, even in a remote setting. Our team is committed to supporting each other's growth and development, and we're excited to welcome like-minded individuals who share our passion for delivering exceptional customer experiences. As a Remote Customer Service Representative, you'll have the opportunity to: * Deliver an amazing customer experience and help individuals navigate the complexities of healthcare insurance * Work with a collaborative and supportive team environment, dedicated to making a positive impact in the lives of our customers * Enjoy the convenience of working from home, with flexible scheduling and opportunities for growth and development * Participate in performance and attendance-based incentives, in addition to a competitive base pay * Enjoy a comprehensive benefits package, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) **Responsibilities** As a Remote Customer Service Representative, your primary responsibilities will include: * Inbound and outbound calls to deliver exceptional customer experiences * Managing customer accounts and providing technical support * Application data entry and online chat inquiries as assigned * Interpreting and following defined procedures and policies * Utilizing creative problem-solving skills to resolve customer issues * Demonstrating flexibility and adaptability to changing projects and updates * Managing time and tasks effectively, with a focus on multitasking and task prioritization * Participating in extensive self-study, training, and testing to ensure eligibility for certifications and promotions **Requirements** To be successful in this role, you will need: * 18 years of age or older * A minimum internet speed of 35 mb/s * A dedicated, private, and secure workspace * A personal laptop or desktop computer required for the training period * Commitment to full attendance during the 3-week training period * Completion of a background check and health screening * Cable/fiber broadband internet with a hard-wired Ethernet connection (mobile internet service providers and satellite are not compatible) * Moderate to advanced computer skills * High level of comfort learning new technology * High level of professionalism * Excellent verbal and written communication skills * Comfortable working from home * Self-motivated and success-driven **Preferred Experience** While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance or the Affordable Care Act, is highly desirable. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus. **What We Offer** In addition to a competitive base pay and performance and attendance-based incentives, we offer a comprehensive benefits package, including: * Paid training * Full-time, seasonal temp-to-permanent roles * 401K match * Individual coverage HRA (ICHRA) * Paid time off (PTO) * Collaborative and supportive team environment * Opportunities for growth and development **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Now! We look forward to welcoming you to our team! Apply for this job