Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance

Introduction to blithequark In the ever-evolving landscape of health insurance, blithequark is at the forefront, dedicated to making the process of finding and enrolling in health insurance simple and accessible. As a leader in the industry, we are committed to building a team of dedicated, self-driven, and reliable individuals who share our vision. Our mission is to empower millions of consumers across the country to make informed health plan decisions, and we are excited to invite talented professionals to join our elite team of Remote Customer Service Representatives. About the Role As a Remote Customer Service Representative at blithequark, you will play a vital role in delivering an exceptional customer experience, providing support and guidance to individuals navigating the complexities of health insurance. This is a full-time, seasonal opportunity with the potential to become a permanent role, offering a competitive hourly salary range of $14.50 - $16.00. If you are a motivated and success-driven individual with a passion for customer service, we encourage you to apply and become part of our dynamic team. Key Responsibilities Handle inbound and outbound calls, delivering the highest level of customer service experience consistently Manage customer accounts, provide technical support, and respond to online chat inquiries as assigned Perform application data entry, interpret and follow defined procedures and policies, and demonstrate creative problem-solving skills Flexibility and adaptability to changing projects and updates, with excellent time and task management skills (multitasking and task prioritization) Complete extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams Adhere to regulated guidelines for communications via all channels, ensuring a high level of professionalism and excellent verbal and written communication skills Essential Qualifications 18 years of age or older Minimum Internet Speed of 35 mb/s, with a dedicated, private, and secure workspace Personal laptop or desktop computer required for the training period, with cable/fiber broadband internet and a hard-wired ethernet connection Commit to full attendance during the 3-week training period, and complete a background check and health screening Moderate to advanced computer skills, with a high level of comfort learning new technology High level of professionalism, excellent verbal and written communication skills, and comfortable working from home Self-motivated and success-driven, with a strong desire to deliver exceptional customer service Preferred Experience Previous experience in customer support or technical support role, with a strong understanding of customer service principles Previous experience with Group and/or Individual health insurance, or the Affordable Care Act, with a desire to learn and grow in the industry Previous experience in a Call Center, with familiarity with CRM systems and practices Spanish Bilingual, a plus, with the ability to communicate effectively with diverse customer groups What We Offer At blithequark, we are committed to supporting the growth and development of our team members, offering a range of benefits and incentives, including: Paid Training, with comprehensive support and guidance throughout the training period Full-Time, Seasonal temp-to-permanent roles, with opportunities for career advancement and professional growth Performance and attendance-based incentives, in addition to the base pay, with a competitive hourly salary range The convenience of working from home, with a collaborative and supportive team environment 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO), with a range of benefits to support your well-being and financial security Career Growth Opportunities At blithequark, we are dedicated to supporting the growth and development of our team members, offering a range of opportunities for career advancement and professional growth. As a Remote Customer Service Representative, you will have the opportunity to develop your skills and knowledge, with comprehensive training and support throughout your career. With a strong focus on customer service and a commitment to excellence, we encourage our team members to strive for excellence, with opportunities for advancement and professional growth. Work Environment and Company Culture At blithequark, we are committed to building a positive and supportive work environment, with a strong focus on teamwork and collaboration. Our team is dedicated to delivering exceptional customer service, with a passion for making a difference in the lives of our customers. We believe in empowering our team members to take ownership of their work, with a flexible and adaptive approach to working from home. With a range of benefits and incentives, we are dedicated to supporting the well-being and financial security of our team members, with a strong focus on work-life balance and employee satisfaction. Compensation, Perks, and Benefits At blithequark, we offer a competitive hourly salary range of $14.50 - $16.00, with opportunities for performance and attendance-based incentives. Our benefits package includes paid training, full-time, seasonal temp-to-permanent roles, and a range of perks and benefits to support your well-being and financial security. With a strong focus on employee satisfaction, we are committed to supporting the growth and development of our team members, with opportunities for career advancement and professional growth. Conclusion If you are a motivated and success-driven individual with a passion for customer service, we encourage you to apply for the Remote Customer Service Representative role at blithequark. With a competitive hourly salary range, comprehensive benefits package, and opportunities for career advancement and professional growth, this is an exciting opportunity to join a dynamic team and make a difference in the lives of our customers. Apply now and become part of our elite team of Remote Customer Service Representatives, delivering exceptional health insurance support and guidance to individuals across the country. Apply for this job