Experienced Remote Customer Service Representative – Delivering Exceptional Client Experiences and Driving Business Growth at blithequark

Welcome to blithequark: A Leader in Customer Service Excellence At blithequark, we are passionate about delivering outstanding customer experiences that exceed expectations. As a remote customer service representative, you will play a vital role in our mission to provide top-notch support to our clients. With a strong focus on growth, development, and employee satisfaction, we offer a unique opportunity for you to thrive in a dynamic and supportive environment. Our $1500 sign-on bonus program is just the beginning of an exciting journey with blithequark. Job Overview We are seeking highly motivated and solution-focused customer service professionals to join our team. As a remote customer service representative, you will be responsible for handling incoming and outgoing calls, responding to customer inquiries, and resolving issues in a professional and timely manner. Your exceptional communication skills, attention to detail, and ability to work independently will enable you to deliver exceptional customer experiences and drive business growth. Key Responsibilities: Handle incoming borrower, agent, and lender calls with professionalism and enthusiasm Work the outbound call queue and outbound max queue by making outbound calls or web verification Accurately compose written information for loan histories of customers Verify, key, and/or memo insurance information with precision and attention to detail Process insurance information received from agents, lenders, and borrowers on our internal tracking system Review insurance policies for compliance with lender requirements Distribute and exchange information with others in a timely and efficient manner Meet set goals and assigned workload expectations for productivity Mentor fellow co-workers as requested by supervisor Qualifications and Skills To succeed in this role, you will need: High school diploma or GED 1 year of related experience preferred Data entry and keyboard knowledge required Call center experience preferred Strong attention to detail and organization skills Ability to handle multiple tasks and prioritize responsibilities Ability to read and apply common sense understanding to simple instructions, short correspondence, oral/written instructions, and memos Ability to work independently in a fast-paced environment Strong problem-solving and analytical abilities What We Offer: At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including: Dedicated career paths for all positions Opportunities to move to different areas within the company Recognition and celebration of employee successes throughout the year Community involvement and partnership on numerous projects Full range of benefits, including medical, dental, and vision insurance coverage 401(k) or Roth account with employer match Company-paid life, short, and long-term disability coverage Three weeks paid time off in the first year Career Growth and Development At blithequark, we believe in promoting from within and providing opportunities for career growth and development. Our diverse business portfolio allows employees to explore different areas of the company and advance their careers. We invest in learning and development resources to help you build new skills and achieve your career goals. Why Join blithequark? By joining blithequark, you will become part of a company that is recognized for its commitment to making an impact. We have been ranked by Forbes as one of America's Best Midsize Employers, and our customer service team has received the Center of Excellence certification by BenchmarkPortal for eight consecutive years. Our 13-year relationship with United Way of Central Indiana has also earned us a Spirit United award. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. With our comprehensive benefits package, opportunities for career growth, and commitment to employee satisfaction, blithequark is the perfect place to take your career to the next level. Join our team today and become part of a company that is dedicated to delivering exceptional customer experiences and driving business growth. Apply for this job