Experienced Remote Customer Service Representative and Trainee – Delivering Exceptional Online Support and Driving Business Growth in the Insurance Industry

Welcome to Veracity Insurance Solutions At Veracity Insurance Solutions, we are a pioneering Managing General Agent (MGA) that sells policies directly to consumers, committed to delivering a world-class customer experience while fostering a strong work-life balance. Our company culture is built on supporting and developing each individual on our team, and we take pride in our work-hard-play-hard model. As we continue to grow rapidly, we are seeking a self-motivated, flexible, and team-oriented individual to join our VUE (Veracity Underwriting Experience) Team as a work-from-home Customer Service Representative (CSR). About the Role As a CSR, your primary responsibility will be to provide exceptional customer experiences to our clients through inbound phone calls. This is not a typical call center job; instead, you will be working with an insurance agency that handles inbound customer inquiries about our policies and assists customers in troubleshooting. Your role will be crucial in driving business growth, ensuring customer satisfaction, and contributing to the overall success of our organization. Key Responsibilities: Provide world-class customer service to clients through inbound phone calls, ensuring prompt and effective resolution of their inquiries and concerns Obtain and maintain your Property and Casualty License, with our company covering the costs of your time and materials Work independently with minimal supervision, taking initiative and demonstrating a high level of self-motivation and discipline Maintain regular and timely attendance, ensuring that you are available to support our clients during business hours Make informed decisions, problem-solve, and uphold the highest ethical standards in all interactions with clients and colleagues Manage individual stress and composure, ensuring that you remain calm and professional in high-pressure situations Perform other duties as assigned, demonstrating your flexibility and willingness to adapt to changing business needs Essential Qualifications: To be successful in this role, you will need to possess the following essential qualifications: High School Diploma or equivalent A designated space and internet capability to work from home, ensuring that you can maintain a productive and distraction-free work environment Able to pass a background check, demonstrating your integrity and trustworthiness Extensive experience with Microsoft Office or G-Suite, enabling you to efficiently manage customer interactions and maintain accurate records At least 2 years of customer service experience, preferably in the insurance industry, with a proven track record of delivering exceptional customer experiences Preferred Qualifications: While not essential, the following preferred qualifications will be highly regarded: Previous experience working in a remote or virtual environment, demonstrating your ability to self-motivate and work independently Property and Casualty License, or willingness to obtain, showcasing your commitment to professional development and growth Insurance industry knowledge, enabling you to provide informed and effective support to our clients Experience with customer relationship management (CRM) software, facilitating your ability to manage customer interactions and maintain accurate records Skills and Competencies: To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills, enabling you to build strong relationships with clients and colleagues Strong problem-solving and analytical skills, facilitating your ability to resolve complex customer inquiries and concerns High level of self-motivation and discipline, demonstrating your ability to work independently and manage your time effectively Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously Strong attention to detail, ensuring that you maintain accurate records and provide informed support to our clients Career Growth Opportunities: At Veracity Insurance Solutions, we are committed to supporting the growth and development of our employees. As a CSR, you will have access to: Ongoing training and professional development opportunities, enabling you to enhance your skills and knowledge Career advancement opportunities, providing you with the chance to progress within our organization and take on new challenges A collaborative and supportive work environment, fostering a culture of innovation and teamwork Work Environment and Company Culture: Our company culture is built on the following core values: A strong work-life balance, ensuring that you have the time and energy to pursue your passions and interests outside of work A commitment to diversity and inclusion, fostering a workplace that is welcoming and inclusive to all employees A focus on innovation and continuous improvement, encouraging you to think creatively and develop new solutions to complex problems A collaborative and supportive work environment, providing you with the opportunity to work with a talented and dedicated team Compensation and Benefits: We offer a competitive compensation package, including: A hourly rate of $18.00 - $20.00 per hour, depending on experience Paid holidays, providing you with the opportunity to relax and recharge 160 hours of PTO (sick or vacation) plus 2 floating holidays per year, ensuring that you have the time and energy to pursue your passions and interests 401(k) with a company match plan, helping you to plan for your future and achieve your long-term financial goals Health, dental, and vision plans, providing you with access to comprehensive and affordable healthcare Free mental health resources, supporting your overall well-being and providing you with the tools and resources you need to manage stress and maintain a healthy work-life balance Conclusion: If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a CSR with Veracity Insurance Solutions, you will have the chance to work with a talented and dedicated team, develop your skills and knowledge, and contribute to the growth and success of our organization. Don't miss out on this opportunity to take your career to the next level and apply now! Ready to Apply? If you are ready to join our team and contribute to our mission of delivering exceptional customer experiences, please submit your application today. We look forward to reviewing your resume and discussing this opportunity further. Apply for this job