Experienced Remote Customer Service Coordinator – Air Travel and Freight Support Specialist at arenaflex

Introduction to arenaflex Imagine a career that takes you on a journey around the world, where you can grow professionally and personally, and have the time of your life. At arenaflex, we offer a global platform for you to explore new possibilities, develop your skills, and become the best version of yourself. As a Remote Customer Service Coordinator, you will be the face of our company, interacting with clients in a courteous, efficient, and professional manner. If you are passionate about delivering exceptional customer service and are looking for a new challenge, we invite you to join our team and discover a world of possibilities. Why You Will Love This Job As a Remote Customer Service Coordinator at arenaflex, you will have the opportunity to work with a diverse range of clients, providing support and assistance with air travel and freight services. You will be the first point of contact for our clients, and your excellent communication skills and friendly demeanor will ensure that they have a positive experience with our company. You will be part of a dynamic team that is dedicated to delivering exceptional customer service, and you will have the opportunity to grow and develop your skills in a supportive and inclusive environment. Key Responsibilities Promote and sell air journeys to the traveling public or freight forwarders Provide assistance with passenger check-in and load acceptance Interpret authority's guidelines and requirements for domestic and international journeys or shipment shipments Meet and dispatch aircraft within set-up times Provide assistance to troubled passengers and clients Protect company properties and revenue Ensure a safe journey for our clients Possess the physical capability and dexterity to apply motor skills to perform various job-related duties Use organizational skills to perform multiple tasks within a limited time period Be self-motivated and require minimal supervision Respond and assist during safety and emergency situations Follow internal and external regulations and procedures May be required to drive and operate air stairs to enplane and deplane passengers Responsible for the overall performance within the work location and may be required to lead and direct the work of other employees May be required to perform Passenger Operation Control functions, including air-to-ground communication as well as Tower functions Essential Qualifications To be successful in this role, you will need to have a high school diploma or GED, and be able to read, write, and speak English fluently. Bilingual language skills are required in some locations, and you will need to have a valid driver's license as required by local authorities. You will also need to be able to pass FAA criminal background checks to qualify for unescorted admission to airport security identity display areas (SIDA), if applicable. Preferred Qualifications Previous experience in customer service or a related field Ability to work irregular and/or extended hours, including weekends and holidays Must be able to report to work on a regular and timely basis Ability to work in a fast-paced environment and prioritize multiple tasks Excellent communication and interpersonal skills Ability to work independently and as part of a team Skills and Competencies To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment and prioritize multiple tasks. You will need to be self-motivated and require minimal supervision, and be able to respond and assist during safety and emergency situations. You will also need to have excellent organizational skills and be able to use technology to perform various job-related duties. Career Growth Opportunities At arenaflex, we are committed to helping our employees grow and develop their skills. We offer a range of training and development programs, as well as opportunities for advancement and career progression. As a Remote Customer Service Coordinator, you will have the opportunity to develop your skills and knowledge in customer service, and move into more senior roles or specialize in a particular area of the business. Work Environment and Company Culture At arenaflex, we are proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we are committed to creating a work environment that is supportive, inclusive, and respectful. We offer a range of benefits and perks, including travel discounts, health and wellness programs, and employee recognition and reward programs. Our employees are passionate about delivering exceptional customer service, and we are committed to helping them achieve their full potential. Compensation and Benefits We offer a competitive salary and benefits package, including a salary of $20 per hour, as well as a range of benefits and perks. These include: Travel perks: discounts on air travel and other travel-related services Health benefits: access to health, dental, and vision insurance, as well as wellness programs and employee assistance programs 401(k) program: eligibility to participate in our 401(k) program, with company contributions available after one year of service Additional benefits: discounts on hotels, cars, cruises, and other travel-related services, as well as pet insurance and other perks Conclusion If you are passionate about delivering exceptional customer service and are looking for a new challenge, we invite you to join our team at arenaflex. As a Remote Customer Service Coordinator, you will have the opportunity to work with a diverse range of clients, develop your skills and knowledge, and grow and develop your career. We offer a competitive salary and benefits package, as well as a supportive and inclusive work environment. Apply now to join our team and discover a world of possibilities. 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