Experienced Remote Customer Service and Technical Support Representative – Delivering Exceptional Customer Experiences through Technical Expertise and Compassionate Support

Introduction to blithequark Imagine being part of a forward-thinking, global organization that prioritizes a people-first, inclusive culture, fostering a genuine sense of belonging among its diverse team members. At blithequark, we are committed to nurturing an environment where every individual can thrive, grow, and contribute to delivering exceptional customer experiences. As a recipient of numerous awards, including World’s Best Workplaces, Happiest Employees, and Best Companies for Career Growth, we stand out as a leader in our industry, dedicated to making a positive impact through our work. Join the blithequark Team We are seeking talented and passionate individuals to join our team as a Remote Customer Service and Technical Support Representative. This role offers the unique opportunity to work from home, interacting with customers via inbound and outbound calls and the internet, providing both basic customer service support and technical assistance for a range of products, including hardware, software, and client services. As part of our organically diverse team, you will be contributing to and supporting the success and well-being of your colleagues, united in our mission to enhance customer experiences through tech-powered innovation. Career Growth and Personal Development at blithequark This position is not just a job; it’s a gateway to a new career journey, filled with opportunities for personal and professional growth. At blithequark, we believe in investing in our people, providing all the necessary training, technologies, and ongoing support to ensure your success. With a strong focus on career development, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and advancement. We offer a range of free learning and leadership development programs designed to help you achieve your career aspirations. Key Responsibilities As a Remote Customer Service and Technical Support Representative at blithequark, your key responsibilities will include: Providing inbound customer support using a call flow guide to resolve customer inquiries efficiently and effectively. Resolving technical issues related to hardware, software, and client products, requiring a broad knowledge of these areas. Tracking, documenting, and retrieving information in databases to ensure accurate record-keeping and follow-up actions. Demonstrating exceptional problem-solving skills to address customer complaints and concerns in a professional and courteous manner. Maintaining a broad and up-to-date knowledge of client products and services, including but not limited to smartphones, tablets, computers, and wearables, with familiarity with iOS and/or MacOS, or comparable technology being an asset. Offering additional products and services to customers based on their needs and preferences, enhancing their overall experience with our brand. Delivering expert customer experiences with a positive and friendly attitude, ensuring customer satisfaction and loyalty. Your Qualifications To excel in this role, you should possess: At least 1 year of customer service and/or technical support experience, demonstrating your ability to handle customer inquiries and technical issues effectively. A high school diploma or GED, providing a foundation in basic skills and knowledge. A quiet, distraction-free environment to work from in your home, ensuring you can focus on customer interactions without interruptions. Strong computer navigation skills and PC knowledge, essential for using our systems and tools efficiently. Proficiency in fast-paced multi-tasking, allowing you to handle multiple customer interactions simultaneously while maintaining quality and productivity. Eagerness to learn new technologies and adapt to our systems and processes, demonstrating your commitment to growth and development. A desktop or laptop to complete PC and internet testing, ensuring you have the necessary hardware to perform your duties. High-speed internet (no wireless/hotspots or satellite) and a smartphone, providing reliable connectivity for customer interactions and work tasks. Residency in the United States or a valid U.S. address for residence, meeting our operational requirements. What’s in it for You At blithequark, we champion our people, investing significantly in their success and well-being. As a valued member of our team, you can expect: Paid training and performance-based incentives, recognizing and rewarding your contributions and achievements. Lucrative employee referral bonus opportunities, encouraging you to refer talented individuals to join our team. A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP), supporting your financial and personal well-being. Health and wellness programs with trained partners, promoting a healthy lifestyle and work-life balance. Mentorship programs that support your career journey, providing guidance and advice from experienced professionals. Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support, reflecting our commitment to making a positive impact. Celebrations for various occasions, including Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more, fostering a sense of community and appreciation among our team members. Reimagine the Best Version of You If you are passionate about delivering exceptional customer experiences and are looking for a career that offers growth, development, and a sense of belonging, we invite you to apply for the Remote Customer Service and Technical Support Representative position at blithequark. Join our team of game-changers and discover why over 400,000 professionals around the globe choose blithequark as their employer of choice. Apply today and start your journey to reimagining the best version of you! Apply for this job