Experienced Remote Customer Service and Sales Support Specialist – Delivering Exceptional Client Experiences and Managing Social Media Presence at blithequark

Introduction to blithequark At blithequark, we pride ourselves on being at the forefront of delivering exceptional service to our clients. Our customer service representatives are the backbone of our organization, providing outstanding customer experiences by recommending solutions, resolving inquiries, and assisting with all aspects of our clients' products. As a leader in our industry, we are committed to maintaining the highest standards of service, and we are seeking talented individuals to join our team as a Remote Customer Service and Sales Support Specialist. Job Overview As a Remote Customer Service and Sales Support Specialist at blithequark, you will be responsible for delivering exceptional service to our customers by understanding and addressing their needs. You will be the primary point of contact for our clients, providing detailed information about our services and offerings, resolving inquiries, and assisting with all aspects of our clients' products. In addition to customer service, you will also be responsible for managing our social media presence, developing and scheduling engaging content, monitoring and responding to comments and messages, and analyzing social media metrics to report on campaign performance. Key Responsibilities Deliver exceptional service to customers by understanding and addressing their needs in a professional and timely manner Assist customers in scheduling services and resolving inquiries efficiently, utilizing strong problem-solving skills to resolve complex issues Answer incoming calls and redirect them to the appropriate departments or individuals, ensuring seamless communication and minimizing wait times Gather information to respond to customer questions accurately, utilizing our knowledge base and resources to provide detailed and helpful responses Provide detailed information about services and offerings, including features, benefits, and pricing, to help customers make informed decisions Address billing inquiries and process payments over the phone, ensuring accuracy and efficiency in all financial transactions Handle issue resolution in a professional and timely manner, escalating complex issues to senior team members as needed Communicate updates about service issues by coordinating with the appropriate teams, ensuring transparency and keeping customers informed throughout the resolution process Social Media Management Responsibilities Develop and schedule engaging social media content across platforms, including Facebook, Twitter, Instagram, and LinkedIn, to increase brand awareness and drive engagement Monitor and respond to comments, messages, and inquiries in a timely and professional manner, ensuring that all customer interactions are positive and helpful Analyze social media metrics and report on campaign performance, utilizing data to inform future social media strategies and optimize content for maximum impact Research and implement new trends to enhance social media engagement, staying up-to-date with the latest social media best practices and platform updates Collaborate with the team to align social media strategies with company goals, ensuring that all social media activities support our overall mission and objectives Create and maintain a content calendar for consistent posting, ensuring that our social media presence is active, engaging, and consistent across all platforms Run paid social media advertisements, if necessary, to increase brand awareness, drive website traffic, and generate leads Qualifications and Requirements To be successful in this role, you will need to have proven experience in customer service, with strong communication and problem-solving skills. You should be familiar with social media platforms and basic content creation tools, with the ability to multitask and manage time effectively in a fast-paced environment. Proficiency in handling billing systems and scheduling tools is also required, as well as the ability to multitask, talking, emailing, and note-taking on customer accounts. In addition to these technical skills, you should have a customer-focused mindset, with an eagerness to learn and adapt to new situations and challenges. You should be willing to undergo unpaid training to ensure that you have the skills and knowledge needed to succeed in this role. Essential Qualifications Proven experience in customer service, with a strong track record of delivering exceptional customer experiences Strong communication and problem-solving skills, with the ability to resolve complex issues in a professional and timely manner Familiarity with social media platforms and basic content creation tools, with the ability to develop and schedule engaging content Ability to multitask and manage time effectively in a fast-paced environment, with the ability to prioritize tasks and meet deadlines Proficiency in handling billing systems and scheduling tools, with accuracy and efficiency in all financial transactions Preferred Qualifications Experience in social media management, with a strong understanding of social media best practices and platform updates Knowledge of customer service software and technology, with the ability to utilize these tools to deliver exceptional customer experiences Strong analytical skills, with the ability to analyze social media metrics and report on campaign performance Ability to work independently, with minimal supervision, and as part of a team, collaborating with colleagues to achieve common goals Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service and Sales Support Specialist, you will have access to ongoing training and development opportunities, including on-the-job training, professional development assistance, and a referral program. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of openness, transparency, and collaboration, where employees feel valued, respected, and empowered to contribute to our mission and objectives. As a remote employee, you will be part of a virtual team, with regular check-ins and communication to ensure that you feel connected and supported. Compensation and Benefits We offer a competitive hourly rate of $10.00 - $12.00 per hour, with a flexible schedule that allows you to work from the comfort of your own home. You will also have access to a range of benefits, including on-the-job training, professional development assistance, and a referral program. We believe in recognizing and rewarding our employees for their hard work and contributions, with opportunities for career growth and advancement. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Customer Service and Sales Support Specialist at blithequark, you will be part of a talented team of professionals who are dedicated to providing outstanding customer service and growing our social media presence. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family! Apply for this job