Experienced Remote Customer Service and Sales Support Representative with Social Media Management Expertise

Welcome to blithequark At blithequark, we pride ourselves on delivering exceptional customer experiences through our dedicated team of customer service representatives. As a leader in our industry, we understand the importance of providing outstanding service to our clients, and we are seeking talented individuals to join our team. Our customer service representatives are the forefront of our operations, managing incoming calls related to corporate product benefits and providing solutions, resolving inquiries, and assisting with all aspects of our clients' products. If you have a passion for delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Job Overview As a Remote Front of House Customer Service/Sales Support representative at blithequark, you will be responsible for delivering exceptional service to our customers by understanding and addressing their needs. You will assist customers in scheduling services, resolving inquiries efficiently, and providing detailed information about our services and offerings. In addition to customer service, you will also be responsible for managing our social media presence, developing and scheduling engaging content, monitoring and responding to comments and messages, and analyzing social media metrics to report on campaign performance. Key Responsibilities Deliver exceptional service to customers by understanding and addressing their needs in a professional and timely manner Assist customers in scheduling services and resolving inquiries efficiently, utilizing strong problem-solving skills to resolve issues Answer incoming calls and redirect them to the appropriate departments or individuals, ensuring seamless communication and minimizing wait times Gather information to respond to customer questions accurately, utilizing our knowledge base and resources to provide detailed and helpful responses Provide detailed information about services and offerings, including features, benefits, and pricing, to help customers make informed decisions Address billing inquiries and process payments over the phone, ensuring accuracy and efficiency in all financial transactions Handle issue resolution in a professional and timely manner, escalating issues as necessary to ensure prompt resolution Communicate updates about service issues by coordinating with the appropriate teams, ensuring that customers are informed and up-to-date on the status of their issues Social Media Management Responsibilities Develop and schedule engaging social media content across platforms, including Facebook, Twitter, Instagram, and LinkedIn, to increase brand awareness and engagement Monitor and respond to comments, messages, and inquiries in a timely and professional manner, ensuring that all customer interactions are positive and helpful Analyze social media metrics and report on campaign performance, utilizing data to inform future social media strategies and optimize content Research and implement new trends to enhance social media engagement, staying up-to-date on the latest social media best practices and platform updates Collaborate with the team to align social media strategies with company goals, ensuring that all social media activities support our overall mission and objectives Create and maintain a content calendar for consistent posting, ensuring that our social media presence is active and engaging Run paid social media advertisements, if necessary, to increase brand awareness and drive website traffic Qualifications To be successful in this role, you will need to have proven experience in customer service, with strong communication and problem-solving skills. You should be familiar with social media platforms and basic content creation tools, and have the ability to multitask and manage time effectively in a fast-paced environment. Proficiency in handling billing systems and scheduling tools is also required, as well as a customer-focused mindset with an eagerness to learn and adapt. Essential Qualifications Proven experience in customer service, with a strong track record of delivering exceptional customer experiences Strong communication and problem-solving skills, with the ability to communicate effectively with customers and internal stakeholders Familiarity with social media platforms, including Facebook, Twitter, Instagram, and LinkedIn, and basic content creation tools Ability to multitask and manage time effectively in a fast-paced environment, with the ability to prioritize tasks and meet deadlines Proficiency in handling billing systems and scheduling tools, with accuracy and attention to detail Preferred Qualifications Experience in social media management, with a strong understanding of social media best practices and platform updates Knowledge of content creation tools, including graphic design and video editing software Experience with customer relationship management (CRM) software, with the ability to utilize data to inform customer service strategies Strong analytical skills, with the ability to analyze data and report on campaign performance Skills and Competencies To be successful in this role, you will need to have a range of skills and competencies, including: Strong communication and interpersonal skills, with the ability to communicate effectively with customers and internal stakeholders Problem-solving and analytical skills, with the ability to resolve issues and analyze data Time management and organizational skills, with the ability to prioritize tasks and meet deadlines Customer-focused mindset, with an eagerness to learn and adapt to changing customer needs Ability to work in a fast-paced environment, with the ability to multitask and manage multiple priorities Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Front of House Customer Service/Sales Support representative, you will have access to a range of training and development opportunities, including on-the-job training, professional development assistance, and referral programs. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will have the flexibility to work from home, with the ability to create your own schedule and work at times that suit you best. You will also have access to a range of benefits, including flexible scheduling, on-the-job training, and professional development assistance. Our company culture is built on a foundation of respect, empathy, and open communication, and we are committed to creating a workplace where everyone feels valued and supported. Compensation, Perks, and Benefits As a Remote Front of House Customer Service/Sales Support representative at blithequark, you will be offered a competitive hourly rate of $10.00 - $12.00 per hour, with the opportunity to work up to 25 hours per week. You will also have access to a range of benefits, including flexible scheduling, on-the-job training, and professional development assistance. Additionally, you will have the opportunity to work from home, with the ability to create your own schedule and work at times that suit you best. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote Front of House Customer Service/Sales Support representative at blithequark, you will have the opportunity to deliver exceptional customer experiences, manage our social media presence, and work with a talented team of professionals who are passionate about what they do. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today! Apply for this job