Experienced Remote Customer Service Agent – Freight Specialist for arenaflex

Introduction to arenaflex arenaflex is a leading organization in the private industry, dedicated to providing exceptional customer service and ensuring the timely and safe movement of freight. With a strong commitment to its values, including care, integrity, flexibility, employee initiative, and collaboration, arenaflex has established itself as a premier employer in the industry. As a remote customer service agent, you will play a vital role in representing arenaflex and providing top-notch service to our clients. Job Description As a Freight Specialist, you will be the face of arenaflex, communicating directly with clients in person and via telephone. This entry-level customer care specialist position is an excellent opportunity to launch your career and grow with our organization. Our leaders provide mentorship to help you succeed and advance in your career. Your primary responsibilities will include: Assisting clients with their freight needs, providing timely and accurate information, and resolving any issues that may arise Communicating effectively with clients, both in person and via telephone, to ensure their needs are met and exceeded Working collaboratively with other teams to ensure the smooth movement of freight and provide exceptional customer service Utilizing your problem-solving skills to resolve any issues that may arise and providing solutions to clients Maintaining accurate records and reports, and adhering to all safety and security protocols Work Schedule and Requirements Scheduling is based on operational requirements, with shifts ranging from early morning to evening. You will work approximately 20-40 hours per week, depending on your status. It is essential to be flexible and adaptable, as each station has its unique flight schedule and requirements. To succeed in this role, you must: Have a valid driver's license Possess basic digital literacy Be able to frequently lift tools, supplies, or items weighing up to 50 pounds Wear required company-approved Personal Protective Equipment (PPE) as necessary Benefits and Advantages At arenaflex, we prioritize our employees' well-being and offer a comprehensive range of benefits, including: Competitive compensation, industry-leading profit-sharing project, and performance incentives 401(k) with generous company contributions up to 9% Paid time off, including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, sponsored back-up care, and programs that help with family members at all stages Wellness programs to support physical, emotional, social, and financial well-being, including access to an employee assistance program, free financial education, and extensive resources supporting mental health Domestic and international space-available flight privileges for employees and qualified relatives Opportunities to participate in community service and innovative initiatives focused on sustainability and reducing our carbon footprint Recognition rewards and awards through the platform Relentless Together Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare Qualifications and Skills To be considered for this role, you must have: A Bachelor's degree Excellent communication and problem-solving skills Ability to work in a fast-paced environment and adapt to changing situations Basic computer skills and digital literacy Preferred qualifications include: Past experience in freight cargo and warehouse operations Strong writing and computer skills Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. As a remote customer service agent, you will have opportunities to learn and develop new skills, take on new challenges, and advance in your career. Our leaders are dedicated to providing mentorship and support to help you succeed and achieve your career goals. Work Environment and Culture arenaflex is a dynamic and inclusive workplace, where employees are valued and respected. We prioritize our employees' well-being and offer a range of programs and initiatives to support their physical, emotional, and financial health. Our culture is built on our values, including care, integrity, flexibility, employee initiative, and collaboration, and we strive to create a work environment that is supportive, inclusive, and fun. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for the remote customer service agent position at arenaflex. With our comprehensive range of benefits, opportunities for career growth and development, and commitment to our employees' well-being, we are confident that you will find a fulfilling and successful career with our organization. Apply now to join our team and start your journey with arenaflex! Apply for this job