**Experienced Remote Chat Consultant – Customer Service & Sales Expert**

Are you a customer service and sales enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join blithequark's team of Remote Chat Consultants, where you'll play a vital role in shaping the customer experience for our valued clients. As a Remote Chat Consultant at blithequark, you'll be the primary point of contact for customers seeking assistance with their inquiries and issues. Under the guidance of our experienced Chat Manager, you'll receive comprehensive training to equip you with the skills and knowledge necessary to excel in this role. Our fully paid training program is conducted via webinar, ensuring you're well-prepared to tackle the challenges of this position. **Job Summary** We're seeking a highly motivated and customer-focused individual to join our team of Remote Chat Consultants. As a key member of our customer service and sales team, you'll be responsible for handling incoming chats, resolving customer concerns, and providing exceptional service to our clients. If you're a natural problem-solver with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Handle incoming Sales and Customer Service related chats, ranging from potential sales opportunities to assisting customers with order changes, status updates, and cancellations * Utilize salesmanship to maximize sales opportunities and remain focused on meeting sales goals and expectations * Suggest products to customers while probing for additional information to provide personalized solutions * Provide lighting and home décor solutions that are beneficial to the company and attractive to the customer * Prevent customer returns and ensure customer retention by reasonable negotiations and providing solutions that meet customer needs * Contact customers via phone when possible to resolve customer inquiries and issues in a timely manner * Demonstrate self-confidence and a desire to go the extra mile to take care of customers from A-Z and create a positive customer experience every time * Partner with Management on escalated customer and product issues, identifying trends and consistently communicating them to management in measurable terms * Provide proactive, consistent follow-up to all customer inquiries, either via phone or email, and respond to every customer email upon receipt * Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order * Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary **Essential Qualifications** * Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner * Computer literate, with the ability to navigate through programs and windows * Excellent typing and data entry skills * Able to multi-task, including talking on the phone and typing notes at the same time * Effective problem solver with a customer-centric approach **Preferred Qualifications** * Experience in the lighting or home décor industry * Knowledge of sales and customer service principles and practices * Familiarity with CRM software and other customer service tools * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines **Work Environment and Company Culture** As a Remote Chat Consultant at blithequark, you'll enjoy a flexible and autonomous work environment, with the freedom to work from the comfort of your own home. Our company culture values innovation, collaboration, and customer satisfaction, and we're committed to providing a supportive and inclusive work environment for all our employees. If you're a team player with a passion for delivering exceptional customer experiences, we encourage you to join our team. **Compensation, Perks, and Benefits** As a Remote Chat Consultant at blithequark, you'll enjoy a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive training program with ongoing support and development opportunities * Flexible work schedule with the ability to work from home * Opportunities for career growth and advancement * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who are eligible to work in the United States, and we are not able to sponsor visas for this role. Apply for this job