Experienced Remote Call Center Representative - Data Entry & Patient Enrollment Specialist at blithequark

Unlock a Rewarding Career in Healthcare with blithequark At blithequark, we're committed to making a positive impact on the lives of our customers and communities. As a leading player in the healthcare industry, we're dedicated to providing exceptional services and support to those who need it most. If you're passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we want to hear from you! Job Overview We're seeking an experienced Remote Call Center Representative to join our team at blithequark. As a Call Center Representative, you'll play a critical role in providing top-notch customer service, handling patient enrollment, and resolving data entry-related issues. This is a fantastic opportunity to work with a dynamic and growing organization, with a competitive salary range of $25-$35 per hour. Key Responsibilities Utilize blithequark's solution data entry techniques and guidelines to process new patient enrollment by entering information into the appropriate system. Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing. Investigate to obtain missing prescription information and decipher clinical abbreviations (SIG codes). Resolve all data entry-related exceptions and handle correspondence to patients (inbound calls, visits, messages) and settle outbound decisions to prescribers and patients as needed. Settle Third-Party Oddballs by examining, gathering data, making adjustments, and resubmitting for processing according to individual arrangement necessities. Provide assistance to Pharmacists, both those in the office and those in different locations, and identify and convey issues to senior-level staff as fitting. Acquire a dynamic professional permit or certification within the initial 90 days and maintain a functioning professional permit or confirmation. Essential Qualifications High School Diploma or GED. Basic level PC abilities, including: Start up and shut down PC. Use the mouse to point and click. Start and close projects. Switch between programs. Save files and print reports. Access data online. Basic Web search tools abilities, including: Opening a browser. Composing in URLs in the right location. Utilizing a web search tool. Bookmarking a webpage. Exploring utilizing back/forward/stop buttons. Completing up structures on the web. Intermediate-level keyboarding abilities (at least 25 WPM, typing by memory, organizing documents). Convey recorded as a hard copy and verbally. 18 years old or more established. Preferred Qualifications At least 1 year of pharmacy specialist experience in a retail or call center climate. Something like a year and a half as a pharmacy specialist with a testament/enrollment by the state as conceded by the State Board for Pharmacy or broadly recognized certificate office. Experience giving client assistance to inward and outer clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty. Intermediate to advanced level keyboarding abilities (at least 35 WPM, typing by memory, designing archives). Familiarity with Spanish and English. What We Offer At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Remote Call Center Representative, you'll enjoy: A competitive salary range of $25-$35 per hour. Opportunities for career advancement and professional growth. A dynamic and supportive team environment. Ongoing training and development programs to enhance your skills and knowledge. A comprehensive benefits package, including health insurance, paid time off, and retirement savings plans. Company Culture At blithequark, we're passionate about making a positive impact on the lives of our customers and communities. Our company culture is built on a foundation of integrity, compassion, and respect. We value diversity, equity, and inclusion, and strive to create a work environment that is welcoming and inclusive for all employees. Why Join blithequark? If you're looking for a challenging and rewarding role with a dynamic and growing organization, we want to hear from you! At blithequark, we're committed to providing exceptional services and support to our customers, and we're looking for talented individuals to join our team. As a Remote Call Center Representative, you'll play a critical role in delivering outstanding customer experiences and contributing to the success of our organization. Apply now to join our team and start your journey to a rewarding and fulfilling career at blithequark! Apply for this job