**Experienced Remote Call Center Customer Service Representative – Patient Advocacy and Pharmacy Benefits Expert**

At arenaflex, we're dedicated to delivering exceptional patient care and support through our innovative pharmacy benefits programs. As a key member of our remote customer service team, you'll play a vital role in ensuring our members receive the highest level of service and support. If you're passionate about patient advocacy, have a knack for problem-solving, and excel in fast-paced environments, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading healthcare organization committed to revolutionizing patient care through cutting-edge pharmacy benefits programs. Our mission is to empower patients to take control of their health by providing personalized support, education, and resources. With a strong focus on innovation, collaboration, and customer satisfaction, we're shaping the future of healthcare and seeking talented individuals to join our team. **Job Summary** As an Experienced Remote Call Center Customer Service Representative, you'll be responsible for handling customer service inquiries from members, providers, physicians, and internal and external clients related to pharmacy benefits. Your primary goal will be to research and resolve problems in a timely manner, ensuring our members receive the highest level of service and support. You'll work closely with other operational departments to research and resolve mail order and claims issues, while maintaining accurate and complete documentation of all inquiries. **Key Responsibilities** * Handle inbound and outbound member, provider, and physician calls to address pharmacy benefits-related inquiries * Answer questions related to pharmacy benefits while maintaining productivity standards and performance guarantees * Collaborate with other operational departments to research and resolve mail order and claims issues * Respond to members within performance agreement guidelines, ensuring timely resolution of issues * Maintain accurate and complete documentation of all inquiries to continuously improve the customer service process and reduce potential legal concerns * Identify and escalate concerns received from patients and/or clients in a prudent manner, ensuring corrective action is pursued and expedited to address their needs * Adhere to quality and production standards while complying with all applicable company, state, and federal safety regulations * Perform other duties as needed to support the team and achieve business objectives **Essential Qualifications** * 1 year of experience in a call center environment (preferred) * 1 year of experience in customer service (preferred) * Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders * Excellent problem-solving and analytical skills, with the ability to research and resolve complex issues * Proficiency in computerized systems, with the ability to gather information and respond to questions * Ability to work in a fast-paced environment, with a focus on productivity and performance standards * Strong documentation skills, with the ability to maintain accurate and complete records * Ability to work independently and as part of a team, with a focus on collaboration and communication **Preferred Qualifications** * Experience working in a healthcare or pharmacy benefits environment * Knowledge of pharmacy benefits programs and regulations * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) * Experience working with computerized systems, such as CRM software or customer service platforms **Skills and Competencies** * Strong communication and interpersonal skills * Excellent problem-solving and analytical skills * Proficiency in computerized systems * Ability to work in a fast-paced environment * Strong documentation skills * Ability to work independently and as part of a team * Strong customer service skills, with a focus on empathy and understanding * Ability to adapt to changing priorities and deadlines * Strong time management and organizational skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting the growth and development of our team members. As a remote customer service representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** As a remote customer service representative, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work environment. arenaflex is committed to creating a positive and inclusive work culture, with a focus on: * Diversity, equity, and inclusion * Employee well-being and mental health * Professional development and growth opportunities * Collaboration and teamwork * Innovation and creativity **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation * Flexible scheduling and work-from-home options * Access to a comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Employee assistance program (EAP) **How to Apply** If you're passionate about patient advocacy, have a knack for problem-solving, and excel in fast-paced environments, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and individuals from underrepresented communities. Apply for this job